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Overview

Product Information on Fastly CDN

Updated 13th October 2025

What is Fastly CDN?

Fastly Deliver is a software designed to optimize the distribution of web content, APIs, and digital assets by utilizing edge cloud technology. This software focuses on accelerating content delivery and improving load times for websites and applications through a globally distributed network. Fastly Deliver offers real-time visibility and control, enabling organizations to cache and deliver data close to end users while maintaining security protocols and reducing latency. The software addresses the business problem of ensuring fast, reliable, and scalable content delivery across various platforms, helping businesses maintain seamless user experiences while managing large volumes of traffic and content updates efficiently.

Fastly CDN Pricing

Fastly Deliver software uses a usage-based pricing model where charges are determined by the amount of data transferred and requests processed. Optional add-ons and support plans are available for additional fees, and customized enterprise agreements can be arranged based on specific requirements.

Overall experience with Fastly CDN

Director Of Technical Operations
<50M USD, Retail
FAVORABLE

“A powerful, engineer-first edge platform with exceptional speed, flexibility, and support.”

5.0
Mar 16, 2026
My experience with Fastly has been five stars! This starts with their sales, services, and support teams, all of whom are extremely knowledgeable and always willing to train, support and collaborate with their customers. The platform itself is designed to handle everything from simple implementations to highly complex architectures in a fast, secure, and reliable way. This is especially valuable for our reseller and services teams, as we support a wide range of customer needs and use cases.
Software Developer
10B - 30B USD, Retail
CRITICAL

“Customizable and Useful Despite Clunky UI”

3.0
Apr 13, 2026
Overall fairly happy with it. Some parts of the web UI feel janky and slow. We've had random issues with the CLI returning way too much data. But the team meets with us regularly to help us resolve issues. We are able to build out parts of the product to fit our own needs. It's nice to not be confined by their own implementations. The new Compute Services that we can write in javascript (and other languages) are great.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

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Logo of Fastly CDN

Fastly CDN

byFastly
in Edge Distribution Platforms
4.8

About Company

Company Description

Updated 7th December 2023

Fastly is a company that specializes in developing an edge cloud platform. This platform is designed to enhance the effectiveness and strength of websites and applications. Notable users of this platform include social media, e-commerce, news media and gaming sites. Through their platform, Fastly aims to facilitate improved web and app performance.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2011
Head office location
San Francisco, United States
Number of employees
501 - 1000
Website
http://www.fastly.com

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User Sentiment About Fastly CDN
Reviewer Insights for: Fastly CDN
Deciding Factors: Fastly CDN Vs. Market Average
Performance of Fastly CDN Across Market Features

Fastly CDN Likes & Dislikes

Like

Knowledgeable Staff: No matter which team you work with--Support, Services, Customer Success, or Product--everyone demonstrates deep expertise in their field and a genuine curiosity to keep learning and improving Product Flexibility: As an engineer-first platform, Fastly provides the flexibility needed to build unique configurations, develop custom tooling, and leverage APIs for nearly any use case. This allows our team to create tailored solutions for a diverse set of customers. Reliability and Speed: Fastly delivers some of the fastest Time to First Byte (TTFB) in the industry, extremely fast resource purging, and exceptional uptime. We run complex Edge Compute services for our customers and consistently see success rates of 99.999%.

Like

The support team is very responsive and easy to work with. The web portal is definitely useful and covers most of what I need. The debugging features are nice and the product is very customizable to fit our needs.

Like

Exceptional Performance: Fastly's edge network consistently delivers low latency, high throughput performance irrespective of the geographical location. Real-time Control: Changes such as service configuration or cache purging can be deployed globally within seconds. Developer Friendly Platform: Powerful VCL and snippets to help us address day-to-day challenges without over-engineering. Advanced Security Features: Fastly provides web application firewall (WAF), Bot Protection, and DDoS mitigation to their edge services. This reduces infrastructure complexity and allows for proactive response to threats. Great Support: Fastly's team is known for being responsive, technically strong, and proactive with recommendations.

Dislike

Ease of Use: Although there have been many improvements in this area recently, most configurations still require expert knowledge of VCL and complex logic. Expanding the availability of templates and providing deeper UI-based configuration options would help make the platform more accessible. Observability: Fastly has made significant progress here as well, but there are still some gaps in metric aggregation and visibility into Compute services. Separation of CDN and WAF UIs: While solutions are coming, managing these services across separate user interfaces is not ideal. A more unified experience would simplify management and improve operational efficiency.

Dislike

The web interface is pretty clunky and slow. It's a bit painful to click around into different services and compare things. The documentation could use some love, especially around javascript compute (logger for instance is a black box to us, but it...works).

Dislike

1. Some advanced features may have a steeper learning curve than others. 2. Some sophisticated features might feel easier to adopt with guidance or support, especially for newer team members. 3. Unlocking full potential of the platform requires deeper understanding of concepts such as content delivery, caching, and web application security.

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Fastly CDN Reviews and Ratings

Filter Reviews
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Last 12 Months
Star Rating
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  • Director Of Technical Operations
    <50M USD
    Retail
    Review Source

    A powerful, engineer-first edge platform with exceptional speed, flexibility, and support.

    5.0
    Mar 16, 2026
    My experience with Fastly has been five stars! This starts with their sales, services, and support teams, all of whom are extremely knowledgeable and always willing to train, support and collaborate with their customers. The platform itself is designed to handle everything from simple implementations to highly complex architectures in a fast, secure, and reliable way. This is especially valuable for our reseller and services teams, as we support a wide range of customer needs and use cases.
  • Manager, IT Security and Risk Management
    50M-1B USD
    Media
    Review Source

    Platform Delivers Reliable Performance and Robust Security Across Global Operations

    5.0
    Nov 21, 2025
    Our overall experience has been excellent. The platform consistently delivers strong, reliable, and secure performance we need to operate confidently at scale. Support has also been a highlight, for all the services they provide, whether it is the CDN, WAF, Bot Protection, or day-to-day operations. Overall we are very satisfied and feel the solution effectively meets both our technical and operational needs.
  • Customer Service & Support Associate
    <50M USD
    IT Services
    Review Source

    Powerful and capable platform as both CDN and problem solving tool

    5.0
    Mar 13, 2026
    Fastly has proven to be an excellent platform with high levels of satisfaction from both our internal teams and our clients
  • IT Manager
    <50M USD
    IT Services
    Review Source

    A service that covers all your needs while not compromising on customer service

    5.0
    Mar 27, 2026
    Fastly as a product and service is just by far one of the best I've ever used in the SaaS space. Not only is the service extremely reliable, high quality and deliver above expectation, but the technical documentation and service minded support structure around Slack and personal touch in contact points with the company makes the experience close to flawless. I frequently recommend others to use Fastly over competitors simply because of the breadth of the experience you have with them as a company and as a service.
  • IT Manager
    1B-10B USD
    Retail
    Review Source

    Customization and Support Valued While Observability and Managed Services Need Improvement

    5.0
    Mar 24, 2026
    We have loved our time with Fastly over the past few years. It truly feels like a partnership and they are always willing to work with us to solve problems.
...
Showing Result 1-5 of 359

4.8

(354 Ratings)

Rating Distribution

5 Star
83%
4 Star
15%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.8

Planning & Transition

4.8

Delivery & Execution

4.8

Integration & Deployment

4.8

Service & Support

4.7

Service Capabilities

4.8

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