Overview
Product Information on Freshchat
What is Freshchat?
Freshchat Pricing
Overall experience with Freshchat
“Real-Time Chat Improves Customer Interaction Yet Bot Setup Presents Some Challenges”
“Simple Setup for Small Businesses but Reporting and Customization Are Lacking”
About Company
Company Description
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Freshchat
Freshchat Likes & Dislikes
It enhances the communication with customers as I can chat with them in real time. Also it works great across different devices, such as on my mobile and on the desktop which is helpful.
It's simple to use and setup, if your company is a small business.
We like how easy it is to manage conversations across multiple channels and multiple brands in one place. The chat in conjunction with the chatbot and automation tools really boosts productivity.
It sends a lot of notifications which cause me to miss important updates and setting up the bots is not easy and smooth.
Pretty much no customization options and very weak on the reporting front.
The reporting and analytics features could be more customizable and detailed its hard sometimes to get exact insights,
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Peer Discussions
Freshchat Reviews and Ratings
- Director Of Marketing And Communications50M-1B USDSoftwareReview Source
Real-Time Chat Improves Customer Interaction Yet Bot Setup Presents Some Challenges
It is a practical tool for everyday communication which provides me bots and automated messages which help the customer even when I am offline. I can also look over the customer's history for a better chat. - Manager, Customer Service And Support50M-1B USDRetailReview Source
Simple Setup for Small Businesses but Reporting and Customization Are Lacking
Not very good, very few customization options and poor reporting. - Head of Customer Support50M-1B USDServices (non-Government)Review Source
Freshchat Simplifies Multichannel Conversations with Custom Analytics to improve.
Overall, Freshchat is intuitive and efficient. The interface is very user-friendly, and it streamlines customer communication well . A solid tool for real-time support. - PRODUCT SUPPORT MANAGER<50M USDSoftwareReview Source
Why We Switched From Freshchat
We started using Freshchat in combination/ as a complement to Freshdesk to provide customers with a more direct contact channel directly through our service. We have used other services before and I would say that our experience using Freshchat was average. With that said, we eventually needed to start looking for a new service as Freshchat could not meet our needs fully. In the end, it came down to the flexibility and ease of integration into multiple pages which made us look for alternative solutions. - Senior ExecutiveGov't/PS/EdEducationReview Source
User Connectivity Enhanced by Freshchat Despite Meta-Related Challenges
all services provided by freshchat helps to connect user without any delay