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Overall experience with Kong Gateway
“Kong Support Shows Responsiveness But Prefers Email Over Faster Communication Methods”
“User Reactions to Kong - Its Strengths and Weaknesses Unveiled”
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Company Description
Kong enables any company to become an API-first company with a unified platform for API management, service mesh, and ingress controller. From growing startups to Fortune 500 companies, more than 600 organizations rely on Kong to help them deliver fast, reliable, and secure digital experiences.
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Kong Gateway Reviews and Ratings
- Software Developer1B-10B USDSoftwareReview Source
Kong Support Shows Responsiveness But Prefers Email Over Faster Communication Methods
Kong team is pretty responsive to emails and followups. They have a good understanding of your product in general. Some advisors are more knowledgeable about our use case and are more helpful with that. Primary communication is from email, and things would go faster sometimes if it was Teams meetings or phone calls. Sometimes it would be helpful if they sought to understand more of what I was trying to do before providing an answer. A couple things were deprecated that we were using and I wonder if some of this stems from some startup growing pains of finding what works best.



