Overview
Product Information on Kong Gateway
Updated 5th August 2025
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Overall experience with Kong Gateway
Software Developer
1B - 3B USD, SoftwareFAVORABLE
“Kong Support Shows Responsiveness But Prefers Email Over Faster Communication Methods”
Kong team is pretty responsive to emails and followups. They have a good understanding of your product in general. Some advisors are more knowledgeable about our use case and are more helpful with that. Primary communication is from email, and things would go faster sometimes if it was Teams meetings or phone calls. Sometimes it would be helpful if they sought to understand more of what I was trying to do before providing an answer.
A couple things were deprecated that we were using and I wonder if some of this stems from some startup growing pains of finding what works best.
DIRECTOR OF ENGINEERING
1B - 3B USD, SoftwareCRITICAL
“User Reactions to Kong - Its Strengths and Weaknesses Unveiled”
Kong fell short in some areas. Specifically, our team identified a couple of bugs and issues in the Gateway. It took too long to recognise and to solve the bugs. Some of those issues seemed to highlight that Kong wasn't being used use cases as large as ours.
While Kong provides a large plugin ecosystem, it is still hard to customize some specific aspects (e.g., rate limits).
About Company
Company Description
Kong enables any company to become an API-first company with a unified platform for API management, service mesh, and ingress controller. From growing startups to Fortune 500 companies, more than 600 organizations rely on Kong to help them deliver fast, reliable, and secure digital experiences.
Company Details
Company type
Private
Year Founded
2017
Head office location
San Francisco, United States
Number of employees
501 - 1000
Website
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- Software Developer1B-10B USDSoftwareReview Source
Kong Support Shows Responsiveness But Prefers Email Over Faster Communication Methods
Kong team is pretty responsive to emails and followups. They have a good understanding of your product in general. Some advisors are more knowledgeable about our use case and are more helpful with that. Primary communication is from email, and things would go faster sometimes if it was Teams meetings or phone calls. Sometimes it would be helpful if they sought to understand more of what I was trying to do before providing an answer. A couple things were deprecated that we were using and I wonder if some of this stems from some startup growing pains of finding what works best. - IT Associate10B+ USDBankingReview Source
Lightweight high performance API gateway with strong flexibility but requires expertise to unlock full potential.
Kong API Management platform is a standardized service. This aims to enable the majority of use cases, standardizing them where possible - stimulating overall improvement and quality. while also not blocking any special needs for unique applications. - It Associate50M-1B USDFinance (non-banking)Review Source
Kong Gateway Delivers Reliable Performance and Scalability With Strong Customer Support
Good support (for any issue, question, suggestion). Production level quality of the product, very few bugs. - IT Associate50M-1B USDIT ServicesReview Source
Flexibility and Auto-Scaling Features Shape User Experience With Kong API Gateway
I'm truly impressed by Kong, we have been using Kong API Gateway for a long time now and the flexibility that it offers is truly amazing. We can auto scale easily as it's very lightweight, easy to manage and easy to customise. - DevSecOps Engineer10B+ USDIT ServicesReview Source
Enhance Operations with Kong Gateway's User-Friendly Maintenance
The Kong Gateway is an excellent API management solution offering remarkable flexibility and extensibility. One of the standout features is the ability to create custom plugin, enabling us to tailor the gateway to specific use cases. it is also well regarded for being easy to maintain with comprehensive documentation that make troubleshooting the updates.
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