Overview
Service Information on ReliaQuest GreyMatter
What is ReliaQuest GreyMatter?
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Overall experience with ReliaQuest GreyMatter
“Automated Response Capabilities Accelerate Threat Shutdown Despite Setup Complexity”
“Exploring Flexibility in Switching between Various Integrations”
About Company
Company Description
ReliaQuest exists to Make Security Possible. Our Agentic AI-powered security operations platform, GreyMatter, allows security teams to detect threats at the source, contain, investigate and respond in less than 5 minutes – eliminating Tier 1 and Tier 2 security operations work. GreyMatter uses data-stitching, detection-at-source, AI and automation to seamlessly connect telemetry from across cloud, multi-cloud and on-premises technologies. ReliaQuest delivers outcomes specific to each organization’s unique architecture, technology and business needs. With over 1,000 customers and 1,200 teammates across six global operating centers, ReliaQuest Makes Security Possible for enterprise brands around the world.
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User Sentiment About ReliaQuest GreyMatter
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ReliaQuest GreyMatter Likes & Dislikes
ReliaQuest GreyMatter is compatible with many popular security products. The GreyMatter platform ingests all the logs into one location and generates security alerts based on the detected threats. In addition to the alerts, GreyMatter also utilizes AI to generate additional information, such as recommended actions to take based on the threat. My personal favorite feature of GreyMatter is the automated response plays (ARPs). With the ARPs, actions such as blocking IPs or disabling accounts can be automatically taken depending on what is detected. This allows for threats to be immediately shut down, rather than losing time to manually take action.
Flexibility to pivot between different integrations and seamlessly close offense.
Excellent detection rule-set libraries are already present and ready for deployment, spanning an abundance of different security and IT related technologies. Strong flexibility in regard to log ingestion directly from existing SIEM's or directly from log sources to their in-house instance GreyMatter.
ReliaQuest GreyMatter is very expensive. It can be very costly, if not impossible for smaller businesses to afford it. Connecting all the log sources is also a major project. You can expect to spend hours, as well as meeting with ReliaQuest's engineers, to make sure everything is set up correctly. The GreyMatter mobile app can be finicky at times. Occasionally I am not able to run response plays from the mobile app and have to use the desktop version instead.
Fairly basic threat intelligence and inability to customize your own rules / detections. Everything must be run through RQ team.
Requesting the creation and deployment of new detection rules that are not already available is not as expedited a process as first thought, or described pre-sales (however, the existing GreyMatter detection rule library is extensive, we have 700 enabled all out of the box). AI incident/case enrichment is often excellent at providing additional context to a detected incident, however it can often include information that is not correct which can sometimes be a hinderance to the investigating analyst.
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ReliaQuest GreyMatter Reviews and Ratings
- SECURITY ANALYST<50M USDInsurance (except health)Review Source
Automated Response Capabilities Accelerate Threat Shutdown Despite Setup Complexity
ReliaQuest GreyMatter is a great addition to any organization that wants to enhance their security posture. It provides you with instant security alerts from your environment on a centralized platform that allows for a quick response from your security team. - HEAD OF INFORMATION SECURITY OPERATIONS50M-1B USDBankingReview Source
Mature SOC Offering With Extensive Detection Libraries and Flexible Log Ingestion
I have found the service to be excellent overall, with a very mature SOC offering provided, especially when compared to previous SOC partners leveraged within our business. - GLOBAL DIRECTOR, CYBERSECURITY1B-10B USDManufacturingReview Source
RQ XDR service was onboarded and protection started within 30 days.
I see RQ as a strong strategic partner who fits the needs for where my organization currently is today. Many companies have to build their own SIEM and SOC due to the complexities of their technology landscape. RQ as an external XDR vendor was able to fit most of my landscape on day 1 and drastically reduced the time needed to ramp up my IR capability. - IT Associate<50M USDServices (non-Government)Review Source
ReliaQuest is great!
ReliaQuest' MDR services are effective and backed by solution-oriented teams who prioritize customer success. - SECURITY ENGINEER I50M-1B USDRetailReview Source
Vendor Configuration Versus Customization - Know Which Is Most Important To You
This is the first managed services company I or my company have worked with. Overall the onboarding and continued partnership has been good.