overall, very good user experience in Reltio UI. But backend process with some concerns, e.g outbound extract job was not picked up timely in Q4 2025, also sometimes the data retrieval is not with good quality; in another side, we feel that some issues were introduced from weekly minor release, and one issue in Q1 was from major release, so release quality control need to cause the attention. Also from services support, the service team should not ask some questions repeat again and again. or list those general questions when fill out the service ticket form to reduce back and forth update and wasting the time. This is the reason I give rating 4 instead of 5.

My overall experience with Reltio Data Cloud has been positive. The platform provides a modern approach to MDM and has helped centralize and standardize master data across multiple domains. I found it especially valuable for improving data quality, supporting governance efforts, and creating a more unified view of key business entities.