• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Route Protect
Logo of Route Protect

Route Protect

byRoute
in Shipping Insurance Software
3.7

Overview

Product Information on Route Protect

Updated 31st October 2025

What is Route Protect?

Route Protect is a software designed to help e-commerce businesses address order protection and shipment tracking. The software enables merchants to offer customers the option to safeguard their online purchases against loss, theft, or damage during transit. Route Protect automates the process of filing claims and streamlines communication between buyers and sellers regarding package issues. The software integrates with e-commerce platforms, allowing retailers to provide post-purchase solutions that reduce the burden of handling customer service inquiries related to shipping problems. Route Protect assists businesses in managing logistics challenges and enhances order fulfillment transparency for both merchants and customers.

Route Protect Pricing

Route Protect is a service that offers shipping protection for online purchases, enabling customers to file claims for lost, stolen, or damaged packages. The pricing model for the service is structured as a percentage fee based on the order value, which is added during the checkout process. The fee varies depending on the total cost of the order and is displayed before payment is completed.

Overall experience with Route Protect

System Administrator
250M - 500M USD, IT Services
FAVORABLE

“Reliable Platform with Robust Security and Real-Time Network Route Monitoring”

4.0
Jan 2, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Senior Digital Product Manager
1B - 3B USD, Retail
CRITICAL

“Package Insurance Offered Unique Experience Despite Difficult Implementation Process”

2.0
Feb 25, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 24th October 2025

Route focuses on addressing challenges in the post-purchase phase of ecommerce by providing solutions related to shipping insurance, issue resolution, and package tracking. The company enables merchants to manage shipping protections and resolve delivery-related issues, aiming to streamline processes following order placement. Route offers integration with various ecommerce platforms and custom API solutions for order management. The business helps organizations manage the uncertainties associated with order fulfillment and delivery.

Company Details

Updated 24th October 2025
Company type
Private
Year Founded
2019
Head office location
Lehi, United States
Number of employees
201 - 500
Website
https://www.route.com

Do You Manage Peer Insights at Route?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Route Protect Alternatives

Logo of InsureShield
1. InsureShield
4.7
(3 Ratings)
Logo of EasyPost API Suite
2. EasyPost API Suite
4
(2 Ratings)
Logo of InsureShip
3. InsureShip
4.5
(2 Ratings)
View All Alternatives

Peer Discussions

Route Protect Reviews and Ratings

3.7

(3 Ratings)

Rating Distribution

5 Star
33%
4 Star
33%
3 Star
0%
2 Star
33%
1 Star
0%
Why ratings and reviews count differ?
  • Senior Digital Product Manager
    1B-10B USD
    Retail
    Review Source

    Package Insurance Offered Unique Experience Despite Difficult Implementation Process

    2.0
    Feb 25, 2026
    Proper fraud controls were not in place for either party to see a profit.
  • Senior Digital Product Manager
    1B-10B USD
    Retail
    Review Source

    Package Insurance Offered Unique Experience Despite Difficult Implementation Process

    2.0
    Feb 25, 2026
    Proper fraud controls were not in place for either party to see a profit.
  • Read All 3 Reviews

    Get unlimited access to verified peer reviews and insights

    Read unlimited Gartner-vetted product reviews
    View and share valuable product insights
    Download full product profiles
    Review products you use today

Recommended Gartner Insights

Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Route Protect Likes & Dislikes

Like

What i like the most about this service is its ability to provide real-time monitoring and proactive protection for network routes.

Like

What i like the most about this service is its ability to provide real-time monitoring and proactive protection for network routes.

Like

What i like the most about this service is its ability to provide real-time monitoring and proactive protection for network routes.

Dislike

Heavy lift to implement, customer service team did not have organization maturity.

Dislike

Heavy lift to implement, customer service team did not have organization maturity.

Dislike

Heavy lift to implement, customer service team did not have organization maturity.

Reviewer Insights for: Route Protect