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The customer success team is amazing and has been the most positive part of the experience. I really enjoy the platform and the UI experience as well.
Seamless integration with CRMs like Salesforce and HubSpot makes gifting feel like just another automated step in the marketing workflow. Being able to track a package's delivery in real time allows sales reps to time their follow up calls perfectly, which massively boosts meeting sit rates.
1. personalised gifts 2. easy to use 3. seamless automation
The integrations work really well once set up, but the reliance on webhooks versus more direct integrations has been a hassle at times. Product storage is also mostly smooth, but a little confusing. Gift card outreach has had trouble taking hold with our audience and the best practices provided don't seem to work the best for us. That could be more related to our audience than anything else, though.
Managing physical inventory, and ship notices can be surprisingly manual and prone to delays if the warehouse doesn't process things exactly as expected. International shipping is also a frequent pain point, as customs issues and limited gift options outside the US can make global campaigns feel inconsistent.
1. delivery of personalised gifts is sometimes inconsistent 2. tracking of engagement once something is sent is limited so it's hard to get a real idea of ROI or how effective it's been 3) inventory isn't always clear when starting and sending campaigns which can lead to issues
