Overview
Product Information on ServiceNow AI Agents
Updated 30th April 2026
What is ServiceNow AI Agents?
ServiceNow AI Agents Pricing
Overall experience with ServiceNow AI Agents
IT Associate
<50M USD, IT ServicesFAVORABLE
“Native AI Agents Built Into the ServiceNow Platform”
It Manager
30B + USD, ManufacturingCRITICAL
“Better leadership communication with streamlined ticket summaries from NowAssist”
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top ServiceNow AI Agents Alternatives
Peer Discussions
ServiceNow AI Agents Reviews and Ratings
- IT Associate<50M USDIT ServicesReview Source
Native AI Agents Built Into the ServiceNow Platform
ServiceNow AI Agents delivers strong value for organisations already invested in the platform. Having agents operate natively within the environment you work in every day removes adoption friction and keeps data governance intact through the AI Control Tower. The ability to trigger generative AI skills or other tools within agent workflows opens up a wide range of automation use cases. That said, initial configuration demands solid platform knowledge, and the layered pricing model can make costs harder to predict. Step-to-step output passing also needs attention, as inconsistencies can emerge as workflows grow more complex.
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