Singtel is an Asian communications technology group, operating next-generation connectivity, digital infrastructure and digital businesses including regional data centre arm Nxera and regional IT services arm NCS. The Group has presence in Asia, Australia and Africa and reaches over 800 million mobile customers in 20 countries. For consumers, Singtel delivers a complete and integrated suite of services, including mobile, broadband and TV. For enterprises, Singtel offers a array of workforce mobility solutions, data hosting, cloud, network infrastructure, analytics and cyber security capabilities. Singtel is dedicated to continuous innovation, harnessing technology to create new and exciting customer experiences, support enterprises in their digital transformation and shape a more sustainable, digital future.
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Since the time I have been using the Singtel Public software, I feel the cloud services provided has been exemplary and has catered in our business growth with vast diversity and cutomer centric approach.
Wide range of services on cloud
Singtel is best in: - project delivery timelines; - understanding customer needs; - willingness to go extra mile even if it is beyond the signed contract; They always listen to customer!
I have been using the software since long and there isn't anything that I particular dislike about the service. But yes there is a scope for improvement in respect to the customer care service, there can be more experts and can diligently resolve the issue.
Poor customer service. They don't maintain a proper trail on the customer account and products/services purchased by the customer
Unfortunately there are room to work on their customer service. Sometimes Level 1 support team are not so much oriented in helping customers while Level 2 team don't have many subject matter experts.
