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  1. Home
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  3. Zendesk Explore
Logo of Zendesk Explore

Zendesk Explore

byZendesk
in Data and Analytics
4.3

Overview

Product Information on Zendesk Explore

Updated 13th October 2025

What is Zendesk Explore?

Zendesk Explore is a software that provides analytics and reporting capabilities for customer support teams. It is designed to aggregate data from multiple support channels such as email, chat, phone, and social media into a single platform, enabling organizations to track and measure performance metrics. This software offers customizable dashboards, pre-built and ad-hoc reporting solutions, and interactive visualizations to help users identify trends, monitor agent effectiveness, and understand customer interactions. Zendesk Explore addresses the business problem of extracting actionable insights from support data, aiming to improve decision-making and optimize customer service operations through comprehensive analytics.

Zendesk Explore Pricing

Zendesk Explore software uses a subscription-based pricing model, typically structured across multiple plans with varying features. Pricing for the software may be based on the number of users or agents and the level of analytics functionality required. The software offers monthly or annual billing options, and feature access is determined by the chosen tier.

Overall experience with Zendesk Explore

MANAGER, CUSTOMER SERVICE AND SUPPORT
<50M USD, Banking
FAVORABLE

“Personalization and Dashboard Export Features Enhance Zendesk Explore Experience”

5.0
Sep 3, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Operations Associate
50M - 250M USD, Finance (non-banking)
CRITICAL

“ZenDesk Explore is nice to have but cannot be relied upon 100% of the time. ”

3.0
Aug 9, 2023
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 7th December 2023

Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2007
Head office location
San Francisco, United States
Number of employees
5001 - 10000
Annual Revenue
1B-3B USD
Website
http://www.zendesk.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Zendesk Explore Alternatives

Peer Discussions

Zendesk Explore Reviews and Ratings

4.3

(124 Ratings)

Rating Distribution

5 Star
32%
4 Star
54%
3 Star
12%
2 Star
1%
1 Star
1%
Why ratings and reviews count differ?
  • MANAGER, CUSTOMER SERVICE AND SUPPORT
    <50M USD
    Banking
    Review Source

    Personalization and Dashboard Export Features Enhance Zendesk Explore Experience

    5.0
    Sep 3, 2025
    Zendesk Explore is the ideal tool to personalise dashboards and monitor our customer support performance.
  • MANAGER, CUSTOMER SERVICE AND SUPPORT
    <50M USD
    Banking
    Review Source

    Personalization and Dashboard Export Features Enhance Zendesk Explore Experience

    5.0
    Sep 3, 2025
    Zendesk Explore is the ideal tool to personalise dashboards and monitor our customer support performance.
  • Read All 124 Reviews

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Reviewer Insights for: Zendesk Explore
Deciding Factors: Zendesk Explore Vs. Market Average

Zendesk Explore Likes & Dislikes

Like

I like the ability to personalize and export dashboards in CSV.

Like

I like the ability to personalize and export dashboards in CSV.

Like

I like the ability to personalize and export dashboards in CSV.

Dislike

The data analytics doesn't always seem accurate.

Dislike

The data analytics doesn't always seem accurate.

Dislike

The data analytics doesn't always seem accurate.