Name: Zendesk Explore
Rating: 4.3 (124 reviews)

Overview

Product Information on Zendesk Explore

Updated 13th October 2025

What is Zendesk Explore?

Zendesk Explore is a software that provides analytics and reporting capabilities for customer support teams. It is designed to aggregate data from multiple support channels such as email, chat, phone, and social media into a single platform, enabling organizations to track and measure performance metrics. This software offers customizable dashboards, pre-built and ad-hoc reporting solutions, and interactive visualizations to help users identify trends, monitor agent effectiveness, and understand customer interactions. Zendesk Explore addresses the business problem of extracting actionable insights from support data, aiming to improve decision-making and optimize customer service operations through comprehensive analytics.

Overall experience with Zendesk Explore

MANAGER, CUSTOMER SERVICE AND SUPPORT

<50M USD, Banking

FAVORABLE

“Personalization and Dashboard Export Features Enhance Zendesk Explore Experience”

5.0

Sep 3, 2025

Zendesk Explore is the ideal tool to personalise dashboards and monitor our customer support performance.

Operations Associate

50M - 250M USD, Finance (non-banking)

CRITICAL

“ZenDesk Explore is nice to have but cannot be relied upon 100% of the time. ”

3.0

Aug 9, 2023

The overall experience is average, the analytics don't seem 100% accurate

About Company

Company Description

Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.

Company Details

Company type

Private

Year Founded

2007

Head office location

San Francisco, United States

Number of employees

5001 - 10000

Annual Revenue

1B-3B USD

Website

http://www.zendesk.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Zendesk Explore

Deciding Factors: Zendesk Explore Vs. Market Average

Zendesk Explore Likes & Dislikes

I like the ability to personalize and export dashboards in CSV.

It is user friendly and easy to learn.

The ability to create custom metrics and attributes.

I can require some training to be fully in ease with the tool.

The data analytics doesn't always seem accurate.

Report distribution options do not exist. You should be able to distribute reports without having to have them contained on a dashboard.

Top Zendesk Explore Alternatives

Peer Discussions

Zendesk Explore Reviews and Ratings

Recommended Gartner Insights

<50M USD

Banking

Review Source

Personalization and Dashboard Export Features Enhance Zendesk Explore Experience

Technical Operations Manager

50M-1B USD

Telecommunication

Zendesk Explore: A Deep Dive into Operational Insight

Jun 28, 2024

Zendesk Explore is excellent. The depth of reporting provides a robust insight into your operation.

IT SERVICE DESK MANAGER

Retail

Great analytical tool for a ticketing system.

Jan 25, 2024

One of the best analytical tool that provides in-depth insights and analytic on end user interactions, support tickets and more information with Zendesk

Finance (non-banking)

ZenDesk Explore is nice to have but cannot be relied upon 100% of the time.

IT Services Associate

IT Services

Customer service data analysis to optimize performance

4.0

Jul 5, 2023

Zendesk explore has walked with us through the journey of gaining insights of customer service data through analysis and visualization of metrics. With the tool's customizable dashboards and reports we are able to measure the KPIs. with all the comprehensive insights we are able to make data driven decisions and we are able to optimize performance of our teams. Overall the experience with the tool has been outstanding.