• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Zoho Lens
Logo of Zoho Lens

Zoho Lens

byZoho
in Virtual Freight Inspection Software
3.4

Overview

Overall experience with Zoho Lens

Director Channels and Alliances
50M - 250M USD, IT Services
FAVORABLE

“Zoho’s Powerful AR Remote Assistant Overshadowed by Processing Demands”

5.0
Dec 18, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
It Systems Engineer
50M - 250M USD, Manufacturing
CRITICAL

“Camera-Based Support Simplifies Assistance but Augmented Reality Features Appear Overhyped”

3.0
Feb 2, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Zoho Lens Alternatives

Logo of Blitzz
1. Blitzz
4.8
(5 Ratings)
Logo of SafetyCulture
2. SafetyCulture
4
(1 Ratings)
Logo of Avatour
3. Avatour
5
(1 Ratings)
View All Alternatives

About Company

Company Description

Updated 7th December 2023

Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1996
Head office location
Chennai, India
Number of employees
10001+
Website
https://www.zoho.com/

Do You Manage Peer Insights at Zoho?

Access Vendor Portal to update and manage your profile.

Peer Discussions

Zoho Lens Reviews and Ratings

3.4

(5 Ratings)

Rating Distribution

5 Star
20%
4 Star
0%
3 Star
80%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • It Systems Engineer
    50M-1B USD
    Manufacturing
    Review Source

    Camera-Based Support Simplifies Assistance but Augmented Reality Features Appear Overhyped

    3.0
    Feb 2, 2026
    Very good tool for remote support through a camera (or smart glasses but that feels more like a gimmick)
  • It Systems Engineer
    50M-1B USD
    Manufacturing
    Review Source

    Camera-Based Support Simplifies Assistance but Augmented Reality Features Appear Overhyped

    3.0
    Feb 2, 2026
    Very good tool for remote support through a camera (or smart glasses but that feels more like a gimmick)
  • Read All 5 Reviews

    Get unlimited access to verified peer reviews and insights

    Read unlimited Gartner-vetted product reviews
    View and share valuable product insights
    Download full product profiles
    Review products you use today

Recommended Gartner Insights

Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Zoho Lens Likes & Dislikes

Like

Zoho lens AR powered remote virtual assistant is a very powerful feature.

Like

Zoho lens AR powered remote virtual assistant is a very powerful feature.

Like

Zoho lens AR powered remote virtual assistant is a very powerful feature.

Dislike

Struggles with low bandwith networks AR features feel like a gimmick It gets expensive quickly if you want to use all the available features

Dislike

Struggles with low bandwith networks AR features feel like a gimmick It gets expensive quickly if you want to use all the available features

Dislike

Struggles with low bandwith networks AR features feel like a gimmick It gets expensive quickly if you want to use all the available features

Reviewer Insights for: Zoho Lens