Zscaler is a globally recognized company that specializes in securing network and application transformations for mobile and cloud based platforms of major organizations. The primary services it offers are Zscaler Internet Access and Zscaler Private Access. These services are developed to create rapid, robust links between users and applications, independent of the device, location, or network. Fully delivered through cloud, Zscaler services aim to provide simplicity, enhanced cybersecurity, and better user experience which can be a challenge for traditional appliances or hybrid solutions. Functioning in over 185 countries, Zscaler operates a vast cloud security platform to protect numerous enterprises and governmental agencies from cyber threats and potential data loss.
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I like how this service has many great features that help businesses to assess the security of their environments. I especially liked their ability to automatically detect vulnerabilities, their ability to make custom prompts, their ability to test multiple prompts in parallel, and the price.
Easy integration with existing Zscaler cloud setup. Helpful reports for identifying risky user activity. Good visibility into AI and web usage behavior. Centralized console is easy to access. Regular updates from vendor side.
The prebuilt testing probes cover many categories. The fact that they are continuously updated is a huge plus. AI is advancing fast, and exploitation techniques are as well. The ability to customize the probes allowed us to define domain/business-specific test cases that better fit our threat model and context.
The thing I dislike the most about this software was its high rate of hallucinations. Although the hallucinations were not as numerous as one may think, they were still numerous enough to warrant me to say to exercise caution when trusting this software in giving you correct results.
Some alerts are difficult to understand at first. Need more documentation for AI-related features. Dashboard can be confusing for new admins. Cost is slightly high for small environments. Policy tuning takes time to get accurate results.
The remediation advice is helpful, but often stays at a high level. Pricing transparency could be better. Connector ecosystem needs improvement.