Product(s): Process360 Live
Overall Comment:"The level of service and support for the Platform has been exceptional. Along with the design, the interface, and well thought out functionality of the platform including training content and material, iGrafx enabled our organization to deploy process development across countries and regional sites, with increasing user adoption to help facilitate process standardization and improvement. "
The stand out features include the extensive capabilities, user-defined customization options, as well as the breadth of training and support materials for implementation.
Weaknesses of this platform include limitations to user roles that are enabled to create and modify content, challenges with report creation complexity, and some challenges with BPMN process diagram importing with collision of process elements. However, the new platform model remedies limitations with newer role options for controlling user access to content creation and modification.