Product(s): Windsurf
Overall Comment:"My overall experience with Windsurf has been outstanding. It significantly boosted my productivity and simplified my workflow. I no longer have to juggle multiple extensions or constantly switch to external tools . Everything is built-in, intuitive, and fast. The support team was also incredibly helpful and generous when I faced an issue during the trial period. That level of customer care really stood out to me."
What I like most is the seamless AI integration - especially how easy it is to get intelligent code suggestions and edits right within the editor. Features like single-file and multi-file AI suggesioins, model switching, and smart autocompletion feel like magic. The simplicity of setup, combined with powerful features, makes Windsurf feel like a next-generation coding tool.
1. Unreliable subscription system: Even with an active subscription showing 19 days remaining and auto-renewal enabled, the service suddenly stopped working for the entire team, showing "no active subscription" errors. 2. Delayed and unclear support response: Despite previous good experiences with support, this time I received no response for several days, even after creating a ticket. The delay added to the frustration, especially during active project work. 2. Team impact and trust: Because of the unresolved subscription issue, some team members lost trust and move to other tools. This experience damaged the positive impression I had built within my organization.