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Peer Review for Maximo Application Suite

  • Vendor Overview
  • Evaluation & Contracting
  • Integration & Deployment
  • Service & Support
  • Product Capabilities
  • Additional Context

"Flexible Business Configurations and Upgradable Customizations Stand Out in IBM Maximo"

SubmittedJul 18, 2025

5.0
5.0
Overall User Rating

Product(s): Maximo Application Suite

Overall Comment:"Worked well - Core business support and many core vendors are available. The platform allows for business customization without it being a true code level customization while still being with an upgrade that would still be classified as a standard upgrade. This is where most all changes are at the core configurations, since python code necessary for business specific actions and redesigns of tables and screens are all held at the DB level, making them all to be flexible to the business needs, but completely upgradable. Well done. This is IBM Maximo's greatest strength. Moving MAS suite to the OpenShift platform has also expanded scaling and ease of spinning up a new environment for project reasons. In the past it would take a day or two to get another environment up with a new server, now it is simply having infrastructure add another worker node and a couple of changes to the IBM implementation tool IBM Maximo CLI and we'll have a working environment within a couple of hours. That is 2 hours for the process to complete, not actual concurrent work time on the admin side. Admin sets things up. kicks off the deployment, checks back in from time to time, but can overall work on other activities while it completes. Lastly the easy of integration with their Restapis based on the object structures already in place. We can have a new and custom endpoint setup within a matter of mins. These can be leveraged for application integrations quickly and easily. There are many reasons for the high rating these I'd say are the core of why I have such a high rating for MAS."

4
4.0
Evaluation & Contracting
5
5.0
Integration & Deployment
5
5.0
Service & Support
5
5.0
Product Capabilities

Lessons Learned

Description
Description

What do you like most about the product or service?

Ease of upgrades, flexibility on implementing business needs and OpenShift platform with a solid deployment and upgrade process.

Description
Description

What do you dislike most about the product or service?

Some of the newer tools are not part of the core deployment and have to be deployed separately. Thankfully, IBM has acknowledged this and has brought it in as part of their core deployment with the 9.1 release.

Evaluation & Contracting

4.0
Description

Why did you purchase this product or service?

  • Improve business process outcomes
  • Improve business process agility
  • Create internal/operational efficiencies
  • Improve compliance & risk management
Description

What were the key factors that drove your decision?

  • Other...
Description
We have a long history of Maximo use and would be hard pressed to move away from it.
Description

Which other vendors did you consider in your evaluation?

  • Don't know

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

5.0

Additional Context

Description

Deployment architecture

On-premises
Description

In which country(s) did your deployment take place?

United States

Reviewer Profile

Senior System Analyst
Industry:Energy and Utilities
Function:IT
Firm Size:500M - 1B USD
Deployment Architecture:
On-premises
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Review Source

The reviewer was invited by a vendor and was offered a gift of nominal value for submitting their honest review.
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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