Product(s): Amelia Platform
Overall Comment:"Amelia is widely recognized as the leading conversational AI platform that delivers human-like interactions across customer service, IT Support, HR and many more business units. It has very good natural language understanding, emotional intelligence and multilingual capabilities. We have integrated Amelia to reduce ticket volume from helpdesk. There were so many tickets getting generated for common infrastructure issues and common queries like Password reset, Teams issues, Outlook issues, Zoom and any other product related issues. We have provided step by step instructions and addressed all user queries in one interface. Our Admins have saved significant time due to this Automation. Yearly we have saved around 10-12k in generic INCs. Amelia has advanced natural language processing system that solves complex queries with contextual awareness. Amelia offers customizable workflows, businesses can build their own workflows & automate repetitive tasks."
Amelia's ability to handle natural, human-like conversations with emotional awareness is impressive. Can be available 24/7. Multi-domain and domain switching feature when you have AI agents for more than one domain. Flexibility to customize workflows which helps streamline operations. Easy model training and workflow building. Low code, easy to integrate with other systems. Integration with other systems via API, DB connectivity or host connectivity. UI can be customized as per need, Right hand panel is available for detailed instructions with screenshots.
not as such but the cost of the product is a bit high.