"Platform’s Adaptability Requires Support and May Lead to Complicated Customizations"

Submitted
4.0
4.0
Overall User Rating

Product(s): Salesforce Lightning Platform

Overall Comment:"Extremely flexible platform to a fault, strengths of platform are limited to your ability to support the changes"

Lessons Learned

Description
Description

What do you like most about the product or service?

I like that it is very flexible, there are constant updates, and there is a lot of scalability

Description
Description

What do you dislike most about the product or service?

Can be costly to add features out-of-box, too much flexibility lead to over customization, confusing pricing models

Evaluation & Contracting

3.0
Description

Why did you purchase this product or service?

  • Drive innovation
  • Reduce time to market
  • Improve customer relations/service
  • Create internal/operational efficiencies
  • Improve business process outcomes
  • Enhance decision making
Description

What were the key factors that drove your decision?

  • Financial/organizational viability
  • Product functionality and performance
  • Breadth of services
  • Product roadmap and future vision
  • Strong customer focus
Description

Which other vendors did you consider in your evaluation?

  • Don't know

Integration & Deployment

2.0

Service & Support

3.0

Product Capabilities

4.0

Additional Context

Description

Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

United States
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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