"Great product limited support"

Submitted

4.0
4.0
Overall User Rating

Product(s): Smartsheet

Overall Comment:"Great product! I love using. it does a lot of good things and processes to help me with my day-to-day. "

Lessons Learned

Description
Description

What do you like most about the product or service?

fast and easy to use. it's great to build new processes out. highly recommend it to other companies.

Description
Description

What do you dislike most about the product or service?

The support is limited. I have an ounce source support and it's very hard to get someone on the phone and they use a bot. that's not very good. but the overall community is great.

Evaluation & Contracting

4.0
Description

Why did you purchase this product or service?

  • Enhance decision making
  • Improve business process agility
  • Improve supplier or partner relationships
  • Improve customer relations/service
  • Improve business process outcomes
  • Improve compliance & risk management
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What were the key factors that drove your decision?

  • Pre-existing relationships
Description

Which other vendors did you consider in your evaluation?

  • Prism PPM

Integration & Deployment

4.0

Service & Support

2.0

Product Capabilities

5.0

Additional Context

Description

Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

United States