Product(s): AiseraGPT
Overall Comment:"I have been using Aisera for the past year and a half and overall, the experience has been positive. The interface has multiple tabs that you can use to obtain information from. Once we have extracted any findings that require further assessment - we can create tickets to Aisera support then follow up with our Customer Success Manager. "
We have biweekly meetings with the Aisera team to take a look at any new findings or issues in the environment. Items are promptly addressed and meetings are productive. Aisera provides reviews of our existing product configuration to suggest enhancements so we can strengthen our knowledge base and provide a more accurate response to our users.
Some issues require a deeper analysis - this often takes time and you just need to be patient. Open a new ticket if you see any repeat issues so this will give them an opportunity to delve into it more and provide workarounds if need be.