Gartner defines digital experience monitoring (DEM) tools as those that measure the availability, performance and quality of the user experience (human user or digital agent) of critical applications. This can include internal users (employees and contractors), external users (customers and partners) or a digital agent connecting to an API. In addition to performance, DEM technologies enable observability of user behavior and journey based on their interaction with applications.
Gartner defines an endpoint management tool as a platform or tool that provides configuration management, patching and deployment of operating systems and applications for computers or mobile devices. Endpoint management tools are used to provide management capabilities for endpoint devices of various operating systems. These tools help maintain cybersecurity hygiene and enable end-user computing operations and automation by facilitating operating system and application deployment, patching and configuration management.
Gartner defines security service edge (SSE) as an offering that secures access to the web, cloud services and private applications regardless of the location of the user, the device they are using or where that application is hosted. SSE protects users from malicious and inappropriate content on the web and provides enhanced security and visibility for the SaaS and private applications accessed by end users. Security service edge provides a primarily cloud-delivered solution to control access from end users and devices to applications, as well as websites and the internet. It provides a range of security capabilities, including adaptive access based on identity and context, malware protection, data security and threat prevention, as well as the associated analytics and visibility. It enables more direct connectivity for hybrid users by reducing latency and providing the potential for improved user experience. Capabilities that are integrated across multiple traffic types and destinations allow a more seamless experience for both users and administrators while maintaining a consistent security stance.
Gartner defines zero trust network access (ZTNA) as products and services that create an identity and context-based, logical-access boundary that encompasses an enterprise user and an internally hosted application or set of applications. The applications are hidden from discovery, and access is restricted via a trust broker to a collection of named entities, which limits lateral movement within a network.