Enterprise asset management (EAM) is a business application used most comprehensively by asset-intensive industries to execute, track and optimize inspections, maintenance and repair of industrial plants and equipment. Examples of these industries are heavy discrete and process manufacturing industries, oil and gas, rail, and power and utilities. An alternative term used for EAM is “computerized maintenance management system (CMMS),' which generally consists of small-scale, single-site applications with less functionality around parts management and resource scheduling.
Gartner defines field service management (FSM) as modular software that manages work and commercial interactions for organizations whose workforces travel to remote locations. These workforces install, inspect, maintain and repair consumer, commercial or industrial equipment, assets and systems. FSM software may also help manage, maintain and monitor these under a predefined service or maintenance contract. FSM software is delivered primarily as cloud-based services and mobile apps; however, some FSM vendors also provide the option to deploy some or all components on-premises.
Gartner defines the integrated workplace management systems market (IWMS) as an enterprise software solution that supports the life cycle management of corporate real estate (CRE) assets. The solution is delivered as a cloud-based or an on-premises installation that enables organizations to manage and optimize their building portfolio. An IWMS is a software platform that centralizes real estate and facilities management into a single solution to optimize building portfolio asset rationalization. As organizations adapt to changing environments with increased remote, hybrid and sustainability requirements, IWMS enables life cycle management of buildings for greater operational efficiency and workplace effectiveness by providing an integrated dynamic facilities management approach.
Lease accounting and management software is a specialized type of business software designed to help organizations effectively manage and account for their lease agreements. It supports compliance with accounting standards such as ASC 842 and IFRS 16 by automating lease classification, measurement. It also generates comprehensive reports on lease liabilities, assets, expenses, and other financial metrics to facilitate financial statement preparation and analysis. This software is critical for companies that lease assets such as real estate, equipment, and vehicles, enabling them to adhere to relevant accounting standards and regulations.
Productivity and Collaboration refer to products and services that enhance how teams work together, manage projects, and drive innovation across the enterprise. This category includes markets that focus on enabling organizations to streamline resource planning, improve cross-functional collaboration, and boost employee engagement through integrated tools for communication, task management, and workflow optimization.
Gartner defines Resource Scheduling Applications (RSAs) as applications that support various aspects of space scheduling and space-related services in a corporate office. These applications simplify the process of finding available space and determining what amenities are provided. They are used to explore and reserve rooms, offices and workstations (shared desks), and also provide pandemic-related safety functions.
Gartner defines the workplace experience (WEX) application market as a discrete application or well-defined module, designed to enhance an employee’s interaction with the corporate workplace/office. These applications help workers plan their days in the office by facilitating the booking of individual desks, collaborative workspaces and workplace amenities such as parking or lockers. They offer capabilities that empower workers by making it easier to establish a workplace schedule, navigate the office and find their colleagues. WEX applications offer AI/ML-driven analytics that provide workers with personalized recommendations and workplace managers with insights to optimize their offerings. WEX applications address several key business challenges related to modern office environments. These tools are designed to optimize space utilization and enhance employee experience.