Enterprise asset management (EAM) is a business application used by manufacturing and other asset-intensive industries to optimize maintenance and repair of industrial plants and equipment. It is focused on solutions for organizations in asset-intensive industries such as heavy discrete and process manufacturing industries, rail and energy/utilities Such organizations use EAM software products to address physical asset support requirements. An alternative term used for EAM is “computerized maintenance management system” (CMMS), generally considered to be small-scale, single-site applications with less functionality around parts management and resource scheduling.
Gartner defines FSM as software suites that support FSPs whose technicians typically travel to customer locations to provide installation, repair, inspection and maintenance services for equipment and systems (consumer, commercial or industrial). FSPs may also manage, maintain and monitor these assets under a predefined service or maintenance contract.
Gartner defines the IWMS market as a software platform used by corporate real estate (CRE), IT and digital workplace leaders to manage the end-to-end life cycle of corporate facilities. An IWMS enables organizations to manage building performance, energy use, capital projects, space and asset allocation, maintenance and other portfolio costs using an integrated system.
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Gartner defines Resource Scheduling Applications (RSAs) as applications that support various aspects of space scheduling and space-related services in a corporate office. These applications simplify the process of finding available space and determining what amenities are provided. They are used to explore and reserve rooms, offices and workstations (shared desks), and also provide pandemic-related safety functions.