Agora is present in 3 markets with 4 products. Agora has 6 reviews with an overall average rating of 5.
Communications Platform as a Service
Gartner defines communications platform as a service (CPaaS) as a cloud-based platform used by developers, the IT team and other nontechnical business roles to build an array of communications-related capabilities using APIs, SDKs, documentation and no-code/low-code visual builders. The CPaaS tools facilitate access to multiple communications channels spanning voice, SMS, email, messaging apps, video and conversational capabilities, along with security. The purpose of CPaaS is to enable enterprises to improve communications workflows by providing simplified access to multiple communications capabilities. CPaaS enables enterprises to shorten time to market for new products and services, personalize communications, and orchestrate customer journeys across multiple channels. It delivers digital engagement and operationalizes customer experience, while also driving business efficiencies at scale with digital service delivery. It’s modular/composable in design and can expand from initial single-use cases to many others as additional business units learn of its value. CPaaS capabilities can also be consumed in a wholesale model, powering third-party cloud vendor offerings such as contact center, CRM, multichannel marketing and ERP. There are also wholesale use cases in which CPaaS providers wholesale to each other and telcos.
Agora has 1 product in Communications Platform as a Service market
Enterprise Networking and Communications - Others
Reviews for 'Enterprise Networking and Communications - Others'
Agora has 2 products in Enterprise Networking and Communications - Others market
Live Commerce in Retail
Live commerce in retail includes capabilities to interact with remote customers through either one-to-one or one-to-many interactions in real time. Functionalities include interaction execution (for example, video calls, co-browsing, interactive chat) and performance data for optimizing live commerce experiences. Integrations with back-end systems enable real-time product information and check-out. Deployment of live commerce takes place through front-end integration with customer touchpoints, including commerce platforms, mobile apps, online marketplaces and social networks. Live commerce can be conducted by store associates (one-to-one interactions), from a dark store or warehouse by the dedicated employees in that particular location (one-to-one and one to many), from anywhere in collaboration with influencers and key opinion leaders (one to many), and from anywhere, through virtual promoters.
Agora has 1 product in Live Commerce in Retail market