BaaS providers deliver data protection as a service by hosting the backup software and the primary backup repository in privately operated or public cloud data centers. The backup infrastructure, including backup software and backup servers and storage, is managed by the BaaS provider. Customers are still responsible for implementing backup policies and performing recovery tasks, but they are not responsible for the day-to-day maintenance and operation of the backup system. BaaS providers primarily protect VMs, databases and files in addition to SaaS applications such as Microsoft 365 and Salesforce. Some vendors also offer backup of endpoints.
Content collaboration tools provide an easy way for employees to use and share content both inside and outside the organizations. Since these tools can be used to collaborate with customers, partners and suppliers, they often provide rich security and privacy controls. Today, much of this functionality also can be found in other tools such as cloud office platforms, workstream collaboration platforms, content services platforms and content services applications. Functional differentiators in dedicated CCTs are difficult to identify.
Content services platforms (CSPs) are foundational for managing and utilizing content within an organization. CSP technologies enable employees to retrieve and work with content in a modern and seamless way across devices and organizational boundaries. Core CSP functionalities include content capture, creation, consolidation, processing and retention to support personal, team, departmental and enterprise business operations.
Gartner defines document management as the tools and practices used to capture, store, process, and access documents and content in support of personal, team and enterprise needs. It is used for a wide range of collaborative and operational purposes, enabling the digital workplace, content collaboration, content-centric processes, content services for enterprise applications and content governance. Gartner estimates that 70% to 80% of enterprise information is unstructured, posing a significant challenge for organizations that must unlock the potential and mitigate the risks of content. Document management tools are critical to enterprise application strategies that need to support unstructured information or content.
Gartner defines enterprise backup and recovery software solutions as technology that captures a point-in-time copy (backup) of enterprise data in on-premises, hybrid, multicloud and software as a service (SaaS) environments. These solutions write this data to one or more secondary storage targets for the primary purpose of recovering it in case of loss. Protecting and recovering business application data, irrespective of the underlying infrastructure type and its location, is more important than ever. As enterprises move toward more complex environments that include large and expansive amounts of business-critical data, enterprise backup and recovery software solutions protect these workloads, whether they reside in on-premises, hybrid, multicloud or software as a service (SaaS) environments. These solutions are vital to organizations’ ability to recover data following events that cause it to become inaccessible. Whether such an event is accidental, malicious or environmental, organizations use these solutions to recover and restore access to the affected data accurately and efficiently. Solutions must offer effective capabilities to simplify the management of data protection across complex enterprise environments. They must also ensure reliable recovery not just from accidental or operational errors but also from data loss arising from constantly changing threats, and expedite and orchestrate data recovery responses to traditional disaster and ransomware events.