Alcatel-Lucent Enterprise is present in 7 markets with 13 products. Alcatel-Lucent Enterprise has 271 reviews with an overall average rating of 4.6.
Communications Platform as a Service
Gartner defines communications platform as a service (CPaaS) as a cloud-based platform that enables businesses to embed a range of communications capabilities into applications over channels such as voice, SMS, email, messaging apps, and video. They also provide conversational capabilities, security, authentication, and automation. CPaaS delivers omnichannel, programmable experiences to enhance digital customer engagement. In 2026 and beyond, CPaaS aims to offer deeper capabilities, such as customer journey analytics, automation, personalization, and omnichannel engagement driven by AI and 5G. The purpose of CPaaS is to enable enterprises to enhance their communication workflows by providing simplified access to multiple communication capabilities without requiring the complex architectures typically needed to leverage these channels. CPaaS enables enterprises to shorten the time to market for new products and services, personalize communications, and orchestrate customer journeys across multiple channels. It delivers digital engagement and operationalizes customer experience, while also driving business efficiencies at scale with digital service delivery. It is modular/composable in design and can expand from initial single use cases to many others as additional business units learn of its value.
Alcatel-Lucent Enterprise has 1 product in Communications Platform as a Service market
Corporate Telephony (Transitioning to Contact Center as a Service)
The corporate telephony market is evolving from a focus on innovation in proprietary hardware to use of commodity hardware and standards-based software. While most telephony solutions are Internet Protocol (IP)-enabled or IP-PBX solutions, the associated endpoints are a mix of time division multiplexing (TDM) and IP. Corporate telephony platforms focus on high-availability, scalable solutions, which support Session Initiation Protocol (SIP), desktop and soft phone functionality, and the ability to integrate with enterprise IT applications while delivering toll-grade voice quality.
Alcatel-Lucent Enterprise has 1 product in Corporate Telephony (Transitioning to Contact Center as a Service) market
DNS, DHCP and IP Address Management (DDI)
The DDI market is composed of solutions that provide and/or manage internal DNS and DHCP services, along with IP address management (IPAM). DNS, or Domain Name System, is a hierarchical and decentralized naming system that translates human-readable domain names into machine-readable IP addresses. DHCP, or Dynamic Host Configuration Protocol, is a network management protocol that automatically assigns IP addresses and other network configuration parameters to devices on a network. IP Address Management (IPAM) is a method used to plan, track, and manage IP address spaces in a network. DDI solution helps improve the availability of critical IT infrastructure while reducing operational expenditures. Infrastructure and operations (I&O) personnel utilize DDI to improve management and integration between these critical services and to provide a structured, automated and secure workflow for basic network operations (for example, adding printers or servers, allocating IP ranges for new branches, and so on).
Alcatel-Lucent Enterprise has 1 product in DNS, DHCP and IP Address Management (DDI) market
Data Center Switching
This market covers data center network switches and the requisite management and automation platforms for them. Data center switches are Ethernet switches installed in a data center environment intended to provide connectivity for endpoints, including servers, firewalls, and Layer 4 through Layer 7 appliances and mainframes. Data center switches provide foundational connectivity mostly for compute resources in the data center. This is required to enable applications in support of business requirements. Emerging use cases that drive investments on data center networks include both AI and edge compute workloads.
Alcatel-Lucent Enterprise has 1 product in Data Center Switching market
Data Center and Cloud Networking (Transitioning to Data Center Switching)
The data center and cloud networking vendors covered in this market provide hardware and/or software solutions to deliver connectivity primarily within enterprise data centers. This includes data center core/spine switches, access switches (top of rack [ToR], leaf), virtual switching, Ethernet fabrics, network operating systems (NOSs) and network overlays, and the requisite management, automation and orchestration of those components.
Alcatel-Lucent Enterprise has 1 product in Data Center and Cloud Networking (Transitioning to Data Center Switching) market
Enterprise Wired and Wireless LAN Infrastructure (Transitioning to Enterprise Wired and Wireless LAN)
Gartner defines the enterprise wired and wireless LAN market as the infrastructure that enables secure connectivity across enterprise locations. This encompasses the hardware, software, and management capabilities required to deliver physical and logical network connectivity, enforce zero-trust security principles, and automate operations across campus, branch, and remote environments, including operational technology (OT) domains. Enterprise wired and wireless LAN infrastructures solve the operational complexity of delivering secure, scalable connectivity across distributed enterprise environments. As organizations expand across campus, branch, remote, and operational technology domains, traditional network deployment and management approaches become too resource-intensive and inconsistent to meet business demands. The offered capabilities address the business problem of fragmented network operations by unifying life cycle management (that is, provisioning, monitoring, policy enforcement, and incident response) into a single, software-driven system. This reduces manual effort, shortens resolution times, and improves compliance with governance and security requirements. While hardware remains foundational, it is the infrastructure operations software (that is, automation, telemetry, and policy orchestration) that delivers the operational and business value enterprises seek. Tangible outcomes include faster site turn-up, proactive issue detection and remediation, consistent user experience, and alignment of network operations with enterprise workflows through IT service management (ITSM) integration. Organizations also gain flexibility through cloud, on-premises, hybrid, and network as a service (NaaS) consumption models, enabling them to scale operations efficiently while maintaining control over data and performance.
Alcatel-Lucent Enterprise has 5 products in Enterprise Wired and Wireless LAN Infrastructure (Transitioning to Enterprise Wired and Wireless LAN) market
- 3 more products
Unified Communications as a Service
Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service that is cloud-delivered. It provides business telephony features; public switched telephone network (PSTN) connectivity that enables inbound and/or outbound external calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, web clients, meeting room systems and mobile apps. UCaaS is used by organizations to securely communicate and collaborate — both internally and externally. It includes telephony, messaging and meetings. UCaaS providers may offer variations of each of the three core modes of communication and also offer a range of cloud contact center functionalities, either self-developed or through integration/partnerships with cloud contact center specialists. Gartner’s definition of meetings for the UCaaS market mostly focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases. Other specialized use cases — such as webinar, remote support, distance learning and training — are often available from UCaaS offerings, but are not mandatory for inclusion in this research. These use cases are part of a separate market defined by Gartner (the meeting solutions market).
Alcatel-Lucent Enterprise has 3 products in Unified Communications as a Service market
- 1 more product