AI agents are autonomous or semiautonomous software entities that use AI techniques to perceive, make decisions, take actions and achieve goals based on logic and reasoning. AI agents offer the promise to create systems for complex workflows, deliver on goals and learn from outcomes. They can improve marketing’s ability to meet customer expectations, with reasoning, learning and context. AI agency exists on a spectrum, ranging from current systems that act on user guidance to future systems that learn and perform tasks autonomously.
Gartner defines AI code assistants as tools that generate and analyze software code and configuration. They use foundation models like LLMs, program-understanding technology, or both. Developers engage with these assistants to generate, analyze, debug, test, fix, refactor code, search dependencies, update libraries, create documentation, understand code, upgrade versions, translate languages and review commits. They help developers learn and explore codebases and access related information, such as frameworks and tools. AI code assistants integrate with developer environments, code editors, command-line terminals, chat interfaces, project management tools, monitoring, logging and deployment tools. Some are customized to an organization’s specific codebase and documentation. AI code assistants enhance software developers’ experience by boosting their efficiency, accelerating application development, minimizing cognitive overload, amplifying their problem-solving skills, enabling faster learning, fostering creativity and maintaining their state of flow.
Gartner defines business orchestration and automation technologies (BOAT) as a consolidated software platform that delivers enterprise process automation by enabling capabilities including orchestration of business processes, enterprise connectivity, low code development and agentic automation. A BOAT platform includes a cross section of certain capabilities from different markets such as business process automation (BPA), low-code application platforms (LCAP), integration platform as a service (iPaaS), intelligent document processing (IDP), robotic process automation (RPA), collaborative workflow management and document management. However, this list is not necessarily all-encompassing.
Gartner defines the generative AI (GenAI) knowledge management apps/general productivity submarket as technologies that enable companies to better retrieve and contextualize information and insight from their knowledge bases, including enterprise AI search, conversational AI platforms, and productivity tools for communications and content development.