Digital communications governance and archiving solutions (DCGA) are designed to enforce corporate governance and regulatory compliance across a growing number of digital communication tools available to employees. For the various communication tools in use across the enterprise, DCGA solutions enable consistent policy management, enforcement and reporting capabilities. Enterprise organizations face a growing number of regulatory mandates, such as the Financial Industry Regulation Authority (FINRA), Financial Conduct Authority (FCA), Health Insurance Portability and Accountability Act (HIPAA), and General Data Protection Regulation (GDPR). In addition, they must adhere to corporate governance guidelines, such as proper employee conduct and handling of sensitive data, in the use of digital communication tools. The DCGA market aligns to vendors that develop archive- and platform-integrated solutions, which capture and analyze communication channels, and those that solely develop communication connectors to a variety of communication tools used by enterprises. Organizations utilize DCGA solutions to proactively manage and collect communication content. As part of their direct integration and ability to centralize access to communication data, DCGA solutions facilitate multiple use cases such as supervision, surveillance, e-discovery and data insights. While email has been the most traditional communication channel in the scope of DCGA solutions, there are multiple types of communication channels to be factored into a governance strategy. The scope of these communication tools is constantly changing as new messaging applications are frequently introduced to the market and adopted by employees. Recent evidence suggests enterprise organizations’ customers are dictating the communication tool of choice.
The e-discovery solutions market comprises vendors offering technology solutions that facilitate the electronic discovery process. E-discovery solutions specialize in one or more areas to identify, collect, preserve, process, review, analyze and produce electronically stored information (ESI). ESI fulfills legal and compliance requirements for discovery that result from a variety of investigative scenarios. The scope of ESI often includes data sources, such as digital communications, file systems, cloud office platforms, endpoints, databases and applications. E-discovery solutions market includes software vendor offerings for a customer’s own deployment on-premises and in cloud infrastructure, as well as hosted offerings provided by software vendors and services providers.
Gartner defines backup and data protection platforms as technologies that capture point-in-time copies of enterprise data for the purpose of recovering it from multiple data loss scenarios, enhancing data protection initiatives, and expanding data insights and access capabilities. These technologies protect enterprise data, applications and infrastructure in hybrid, multicloud and SaaS environments. Backup and data protection platforms are available as software-only, integrated appliances and vendor-developed and hosted backup as a service (BaaS).
File analysis (FA) products analyze, index, search, track and report on file metadata and file content, enabling organizations to take action on files according to what was identified. FA provides detailed metadata and contextual information to enable better information governance and organizational efficiency for unstructured data management. FA is an emerging solution, made of disparate technologies, that assists organizations in understanding the ever-growing volume of unstructured data, including file shares, email databases, enterprise file sync and share, records management, enterprise content management, Microsoft SharePoint and data archives.
IT Resilience Orchestration (ITRO) solutions are chiefly aimed at helping to improve the reliability, speed and granularity of workload recovery due to unplanned outages by automating disaster recovery (DR) processes while lowering costs of DR exercising and DR operations staff. Gartner’s ITRO definition focuses on tools that support a majority of these capabilities: • Automated failover, failback and availability/continuity management • Replication and orchestration • Discovery, dependency mapping and workload analysis • DR management and run book creation • Reporting and validation of recovery capability