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Gartner defines digital communications governance and archiving (DCGA) solutions as designed to enforce corporate governance and regulatory compliance, and derive insights from an evolving number of digital communications tools utilized by organizations. For the various communications tools in use across the enterprise, DCGA solutions enable consistent policy management and enforcement, reveal new data insights, and provide reporting capabilities of their use. Organizations utilize DCGA solutions to proactively manage, monitor, collect and archive communications content. They are critical to an organizations’ efforts to meet a growing number of regulatory compliance mandates and an expanding scope of organizational communications governance and data insights. Compliance requirements include monitoring, oversight, audits and investigations for regulated industries such as financial services and health sciences. They also extend to investigation requirements of the public sector to respond to public records requests. Corporate governance requirements include employee conduct and handling of sensitive data in the use of digital communication tools.

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