AudioCodes is present in 2 markets with 2 products. AudioCodes has 31 reviews with an overall average rating of 4.3.
Enterprise SBC
Enterprise session border controllers (E-SBCs) are situated at the edge of the enterprise network and provide secure voice and video connectivity to Session Initiation Protocol (SIP) trunking providers, users in remote branch offices, home workers/remote workers, and unified communications as a service (UCaaS) providers. The name 'session border controller' is derived from the following: Session, from Session Initiation Protocol, refers to a real-time communication connection between endpoints or users. This is typically a voice and/or video call. Border refers to the interface between networks that do not have full trust of each other. Controller refers to the ability of the E-SBC to control (allow, deny, transform, end) each session that traverses the border. The 'E' in E-SBC stands for 'enterprise.' It is intended to differentiate enterprise-focused SBCs from those aimed at carriers.
AudioCodes has 1 product in Enterprise SBC market
Speech Analytics Platforms
The market for SA platforms in customer service and support is an application that analyzes speech content in customer interactions in real time and postcontact. Vendors providing these services offer the following solutions: -Transcription and metadata for traits of the interaction, including sentiment analysis -Interface for designing workflows and visualizing data -Storage and flexible deployment options -Ability to customize speech models, encrypt and redact sensitive data, and integrate with the enterprise ecosystem. Informed application of SA technology capabilities will help customer service and support leaders monitor and evaluate customer interactions to improve customer and employee experience. SA platforms can either be stand-alone analytics platforms with integration capabilities or can be included natively as part of broader customer engagement suites.
AudioCodes has 1 product in Speech Analytics Platforms market