Avaya (Verint) is present in 1 market with 1 product. Avaya (Verint) has 29 reviews with an overall average rating of 4.5.
Contact Center Workforce Engagement Management
Workforce engagement management (WEM) software is a collection of technologies that help manage the customer service workforce to ensure a high level of operational performance while elevating employee well-being, discretionary effort and satisfaction. The core capabilities of WEM products include: • Evaluation and improvement • Time management • Metrics and recognition (that is, performance management) • Assistance and task management • Voice of the employee (VoE) feedback • Recruitment and onboarding
Avaya (Verint) has 1 product in Contact Center Workforce Engagement Management market