Field sales software is designed to help sales representatives who work outside of an office or in the field. It sits on the top of Sales Force Automation platforms, utilizing its data and functionality as a foundation to develop specialized tools and features for sales activities. The tools and features include route optimization, mobile access to data, scheduling and calendar management, location tracking, and real-time visibility into customer interactions, all of which enable sales reps to manage their sales process efficiently while on the field. The software is leveraged by the industries such as insurance, financial services, securities, commodities, pharmaceuticals, and others.
Gartner defines FSM as software suites that support FSPs whose technicians typically travel to customer locations to provide installation, repair, inspection and maintenance services for equipment and systems (consumer, commercial or industrial). FSPs may also manage, maintain and monitor these assets under a predefined service or maintenance contract.