Gartner defines digital commerce as the technology that enables customers to purchase goods and services through an interactive and self-service or assisted experience. The platform provides necessary information for customers to make their buying decisions and uses rules and data to present fully priced orders for payment. The commerce product must support interoperability with customer data, product content (e.g., price, availability) and order functionality and data via APIs. Digital commerce is commonly delivered as single or multitenant SaaS, or as single-tenant hosted or managed hosted (PaaS) applications. It could be offered for on-premises implementations in some circumstances. Digital commerce enables customers to purchase goods and services through an interactive and self-service or assisted experience, providing the necessary information for customers to make buying decisions.
Gartner defines the product information management (PIM) market as the packaged solutions that enable product, commerce and marketing teams to create and maintain an approved shareable version of rich product content. PIM makes a single, trusted source of product information available for multichannel commerce and data exchange. PIM solutions now support complex use cases, including product data syndication (PDS), product experience management (PXM), product information effectiveness analytics, digital shelf analytics and product data contextualization. They lay the foundation for delivering personalization, product discovery and digital experience platforms (DXPs). PIM is available as hosted cloud-native, SaaS, private cloud and on-premises solutions.