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Enterprise Networking and Communications refers to the products and services that enable secure, scalable, and high-performance connectivity and communication across distributed enterprise environments. This category includes markets that focus on core and edge networking, unified communications, private and public mobile networks, and managed network services—supporting digital transformation, and operational efficiency.

• BT Cloud Contact
  3.5

  6 Reviews
• One Cloud Microsoft
  3.8

  6 Reviews

Gartner defines global WAN services as points-of-presence (POP)-based services supporting multiregional corporate networks. Service providers own and operate their own global core networks and sell directly to the client. Services include transport-centric/unmanaged, managed, and co-managed network services, or network as a service via a monthly fixed or usage-based fee model. These services are measurable and consumable through customer-facing web portals and programmable APIs. Global WAN services consist of backbone network transport and last-mile access connections, providing connectivity to individual enterprise sites such as large offices or remote branches. WAN service providers are also offering more transformational capabilities, such as cloud fabrics and enhanced visibility enabled by the underlay service network, and adding more network-based security functions to their offerings. Ancillary services such as cloud interconnects, managed SD-WAN and secure access service edge (SASE) are now commonly offered. Gartner also sees providers increasingly investing in AI and automation to support more service processes across the WAN service life cycle, from network design to service assurance.

• BT Global WAN Services
  4.5

  102 Reviews

Gartner defines managed hybrid cloud hosting (MHCH) as a standardized, productized offering that combines a cloud-enabled system infrastructure platform — consisting of a pool of compute, network and storage hardware — with cloud infrastructure framework software to facilitate self-service and rapid provisioning. In addition to offering this service from cloud infrastructure located in its own data center, the provider must offer a choice of using a hyperscale public infrastructure as a service (IaaS) provider or an Asian country-specific, large-scale IaaS provider. The infrastructure platform should be located both in a service provider's data center for the cloud-enabled system infrastructure (CESI) platform and in an Asia country for the public IaaS platform. It also requires the use of a standardized deployment across all service provider customers and leverages a single codebase.

• BT Cloud Hosting Services
  4.7

  3 Reviews

Gartner defines managed hybrid cloud hosting as a standardized, productized hosting offering that combines a cloud-enabled system infrastructure (CESI) platform — consisting of a pool of compute, network and storage hardware — and cloud infrastructure framework software to facilitate self-service and rapid provisioning. It also includes documented and standardized management for either a hyperscale public IaaS platform or a European-country-specific, large-scale IaaS platform in a local language with managed services. The infrastructure platform should be located both in a service provider's data center for the CESI platform as well as in a European country for the public IaaS platform. The geographic focus of this market is Europe.

• BT Managed Hybrid Cloud Hosting Services
  4.0

  1 Review

Gartner defines managed IoT connectivity services as a market that enables secured connectivity, data collection, analysis and additional decision services. Managed IoT connectivity services are delivered fully managed, including dedicated help desk and project and service management capabilities, although hybrid managed and self-managed could also apply as delivery models. Self-managed is delivered through a self-service IoT connectivity management portal, including Level 2 and Level 3 back-office support. Internet of Things (IoT) devices can use various connectivity technologies. Connections can be cellular (2G, 3G, 4G/LTE and 5G) satellite low-power wide-area (LPWA) networks (3GPP and non-3GPP) managed field-area networks (FANs) Managed IoT connectivity services also enable organizations to securely collect, analyze and interact with data streams, therefore providing businesses with the ability to monitor, manage and control (manually and through automation) assets associated with business processes. This includes connected consumer, commercial or industrial products. Additionally, managed IoT connectivity services may encompass integrated and managed IT infrastructure and systems operational technology (OT) infrastructure and systems software network services (connectivity) IT services Managed IoT connectivity services are a solution element within the broader solution sets of digital businesses and OT systems in enterprise environments.

• BT Managed IoT Connectivity Services
  4.6

  12 Reviews

The managed network services (MNS) market focuses on externally provided network operations center (NOC) functionality, as well as relevant network and security life cycle services. Gartner defines the MNS market as globally capable providers of remote service management functions for the network and security operations of enterprise networks, including: Managed LAN services (MNS for LAN) must include the management of enterprise LAN customer premises equipment (CPE), such as campus switches and wireless access points. It provides single point of contact (SPOC) ownership for the life cycle management of these devices. These services may include the management of customer Internet of Things/Industrial IoT (IoT/IIoT) infrastructure and endpoints. These services may include managed operations services for other elements, such on-premises servers, storage, gateways and controllers. Managed WAN services (MNS for WAN) must include the management of site edge ingress and egress CPE and any WAN connections and service operations management. These services provide life cycle management for site edge CPE, such as routers, firewalls and software-defined WAN (SD-WAN), with or without security co-residency on site edge CPE. The services must include a SPOC, ownership for the life cycle management of these devices for site edge CPE and transport services connecting client sites to any destination. This includes hybrid cloud or other non-client-owned locations. These services may also include the operations management of enterprise customer IoT/IIoT infrastructure and endpoint management. Managed security services (MNS for security) supports branch offices, remote workers and on-premises general internet security, private application access and cloud service security functions for consumption use cases. Services include health, configuration and maintenance support for security technologies. Service delivery is for a single provider to enterprise clients of multiple vendors of converged network and security function life cycle management operations. These include the support of: (1) SD-WAN-embedded security functions; (2) secure web gateways (SWGs); (3) cloud access security brokers (CASBs); (4) network access control (NAC); (5) network firewalling, with or without intrusion prevention system/intrusion detection system (IPS/IDS); (6) universal/zero-touch network access (UZTNA/ZTNA) architectures.

• BT Managed Network Services
  4.3

  24 Reviews

MSSs provide organizations with a variety of management and operational services specific to security technologies and business outcomes for security. Capabilities include security monitoring, detection and response, exposure assessment and management as well as security consulting and security technology implementation. MSSs are delivered in a variety of modes, in the providers’ cloud infrastructure, as consultative engagements or through staff augmentation and on-premises. MSS providers offer a variety of different engagement models. These include heavily customized and consultancy-led models and commoditized technology management-driven experiences.

• BT Managed Security Services, Worldwide
  4.0

  9 Reviews

Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service that is cloud-delivered. It provides business telephony features; public switched telephone network (PSTN) connectivity that enables inbound and/or outbound external calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, web clients, meeting room systems and mobile apps. UCaaS is used by organizations to securely communicate and collaborate — both internally and externally. It includes telephony, messaging and meetings. UCaaS providers may offer variations of each of the three core modes of communication and also offer a range of cloud contact center functionalities, either self-developed or through integration/partnerships with cloud contact center specialists. Gartner’s definition of meetings for the UCaaS market mostly focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases. Other specialized use cases — such as webinar, remote support, distance learning and training — are often available from UCaaS offerings, but are not mandatory for inclusion in this research. These use cases are part of a separate market defined by Gartner (the meeting solutions market).

• One Cloud Cisco
  4.5

  4 Reviews