4.5
194 Reviews (All time)
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Calabrio is present in 1 market with 5 products. Calabrio has 194 reviews with an overall average rating of 4.5.

Contact Center Workforce Engagement Management

Workforce engagement management (WEM) software is a collection of technologies that help manage the customer service workforce to ensure a high level of operational performance while elevating employee well-being, discretionary effort and satisfaction. The core capabilities of WEM products include: • Evaluation and improvement • Time management • Metrics and recognition (that is, performance management) • Assistance and task management • Voice of the employee (VoE) feedback • Recruitment and onboarding

Calabrio has 5 products in Contact Center Workforce Engagement Management market
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