Gartner defines business process automation (BPA) tools as software that enables the design, execution and monitoring of business processes involving diverse sets of systems and humans. BPA tools provide an environment for developing, running and monitoring business processes that incorporate process models (and other business, decision and data models) enabling automation of business operations. BPA tools play a crucial role in streamlining business processes, thereby increasing efficiency, reducing human error and enabling better decision making across various functions and industries.
Enterprise business process analysis (EBPA) tools enable business and process modeling, manage process repositories and support analysis aimed at transforming and improving business performance. These tools emphasize cross-viewpoint (strategy, analysis, architecture, automation) and cross-functional analysis guiding strategic and operational decisions.
Gartner defines the market for quality management system (QMS/eQMS) software as stand-alone digital solutions with embedded emerging technological capabilities that enable organizations to systematically manage, monitor and improve the quality of their products, processes and services. These software solutions help organizations meet customer quality expectations and maintain compliance with international standards as well as industry-specific regulations. QMS software is designed to help organizations reduce waste, lower costs, house quality documents, assess risk, track performance, ensure compliance and improve processes. The QMS/eQMS market serves a broad spectrum of industries, including manufacturing, life sciences, automotive, aerospace and defense, electronics, food and beverage, chemicals, consumer packaged goods, services, and more. These solutions are built to help organizations of all sizes, from single facilities to complex, global operations, establish a consistent approach to managing and enhancing the quality of products, processes and services throughout the value chain.