DEM technologies monitor the availability, performance and quality of an end-user experience when using a Cloud, SaaS or web application. This can include employees such as users accessing their intranet or corporate CRM website and customers such as customers of a retail website. DEM technologies seek to observe and model users’ behavior as a continuous flow of interactions in the form of user journeys.
Infrastructure monitoring tools capture the health and resource utilization of IT infrastructure components, no matter where they reside (e.g., in a data center, at the edge, infrastructure as a service [IaaS] or platform as a service [PaaS] in the cloud). This enables I&O leaders to monitor and collate the availability and resource utilization data of physical and virtual entities — including servers, containers, network devices, database instances, hypervisors and storage. These tools collect data in real time and perform historical data analysis or trending of the elements they monitor.