“Application testing services” is a comprehensive term for the verification and validation services that support quality control and quality assurance (QA) of clients’ applications. Verification assesses whether a product/application or service complies with regulations, requirements, specifications or enforced constraints. Validation typically involves engagement with external customers to confirm suitability and acceptance. Infrastructure testing services, mobile device testing and software testing tools created for the market by independent software vendors (ISVs) are not included in this definition.
Gartner defines custom software development (CSD) services as the professional services engaged by organizations to design, build, modernize or iterate custom applications and software products to meet their unique business needs. CSD services entail gathering business requirements and coding applications from inception, building applications on a platform as a service (PaaS), or assembling applications from existing web services or other reusable pieces of code. Services marketed as “software product engineering” or “digital product development” likely fall under the CSD services category as defined by Gartner. These solutions are typically not available as commercial off-the-shelf (COTS) products and require custom development.
Gartner defines the data center outsourcing (DCO) services market as a comprehensive suite of services that support deployment, consolidation, optimization, modernization and managed services. These services primarily cater to data centers, private clouds, edge computing, ERP hosting, mainframes or legacy systems, midrange systems, infrastructure modernization, network and security. Organizations with such environments engage with DCO service providers to enhance efficiency, improve agility, optimize costs, strengthen security — physical, data and cyber — and realize substantial modernization benefits. Data center outsourcing refers to the strategic decision by organizations to delegate data center operations to a third-party service provider. Adopting this approach assists organizations with prioritizing their core business activities while capitalizing on the advanced technologies, operational expertise, best-in-class performance metrics and cost-efficiencies offered by vendors, compared to insourced best efforts.
Gartner defines the non-life-insurance platform market in Europe as composed of offerings that support insurers through a combination of core systems and key technologies focused on customers, partners, data or things. These core platforms include elements such as: Core systems, including core modules for: Policy management, which provides full, end-to-end policy management and issuance functionality — including (but not limited to) quoting, rating, underwriting, policy generation and statistical reporting. Billing management, which supports the entire insurance billing and collections cycle, including (but not limited to) functionality such as electronic bill presentment and payment (EBPP). Claims management, which combines claims administration and business process management (BPM) to support every phase of the end-to-end claims process for non-life insurers, from first notice of loss (FNOL) through settlement and reporting.