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WFM is a solution comprising software, services and (often) hardware that helps organizations manage the operational deployment of their workers. In most cases, WFM is deployed for hourly paid/blue-collar employees. The deployment of WFM for both hourly and salaried workers can be justified primarily in the following cases: The organization wants both salaried and hourly workers to use the same absence management and/or access control system. To capture the overtime of salaried workers and use that data to calculate gross pay. When salaried workers are scheduled to work dynamic shifts, rather than set “office” hours. When salaried workers must allocate and track their time to projects or tasks and a WFM system is already in use. The core capabilities of WFM applications include: Accurately measuring workers’ working time and absences and making this information available to payroll and other HR systems. Delivering tools to assist employers in managing compliance with legislation and agreements pertaining to working time, pay and leave. Providing a means of creating efficient and fair work schedules (sometimes referred to as rotas or rosters) and providing tools to track worker productivity.

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