CSG is present in 4 markets with 6 products. CSG has 44 reviews with an overall average rating of 4.7.
CSP Customer Management and Experience Solutions
Gartner defines customer management and experience solutions as part of business support systems (BSS) solutions for CSPs, and as commercial off-the-shelf software solutions that address CSPs’ all customer-facing operational requirements. This includes managing customer channels, customer information, incidents, products, pricing, quotes and offers, order and partner management. CM&X solutions often work together with revenue management and monetization solutions as part of a complete BSS stack.
CSG has 3 products in CSP Customer Management and Experience Solutions market
- 1 more product
CSP Revenue Management and Monetization Solutions
Gartner defines CSP revenue management and monetization as a part of BSS, as commercial off-the-shelf software solutions that enable CSPs to manage their revenue management (rating, charging, billing, payments, collections, revenue assurance and fraud management) and monetization initiatives. RM&M solutions also enable CSPs with billing and payments associated customer care. Monetization refers to revenue growth initiatives and activities using levers, such as solutions for mobile banking, supporting as-a-service propositions and new business models.
CSG has 1 product in CSP Revenue Management and Monetization Solutions market
Digital Commerce Payment Vendors
Digital commerce payments are electronic payments, often made with real-time authorization, that are used to support digital commerce transactions. Digital commerce payment vendors combine a payment gateway, payment processing, acquiring services, payment security and fraud detection. Payment gateways initiate payments at the request of merchants and return the responses to those merchants. They offer preexisting connections and certified integrations with key payment acquirers and processors, and many have integrations with other providers in the greater digital commerce ecosystem. All digital commerce payment vendors offer a software as a service (SaaS) payment gateway at a minimum. Many are full-stack providers that include processing and acquiring capabilities, alternative payment methods, fraud detection, payment data tokenization, and other related or ancillary services.
CSG has 1 product in Digital Commerce Payment Vendors market
Field Service Management
Gartner defines FSM as software suites that support FSPs whose technicians typically travel to customer locations to provide installation, repair, inspection and maintenance services for equipment and systems (consumer, commercial or industrial). FSPs may also manage, maintain and monitor these assets under a predefined service or maintenance contract.
CSG has 1 product in Field Service Management market