CSG is present in 5 markets with 7 products. CSG has 46 reviews with an overall average rating of 4.6.
CSP Customer Management and Experience Solutions
Gartner defines communications service provider (CSP) customer management and experience (CM&X) solutions as commercial off-the-shelf software solutions that address all customer-facing operational requirements of CSPs. These include managing customer channels, customer information, incidents, products, pricing, quotes and offers, orders, customer care and partner relationships. CM&X solutions are part of business support system (BSS) solutions for CSPs and often work together with revenue management and monetization solutions as part of a complete BSS stack. Delivery options may include license and SaaS-based models.
CSG has 3 products in CSP Customer Management and Experience Solutions market
- 1 more product
CSP Revenue Management and Monetization Solutions
Gartner defines communications service provider (CSP) revenue management and monetization (RM&M) as a part of a business support system (BSS). These are commercial off-the-shelf software solutions with functionality that enable CSPs to execute their revenue management (rating, charging, billing, payments, collections, partner settlement, revenue assurance and fraud management), and billing and payments associated customer care and monetization initiatives. Monetization here refers to revenue growth initiatives and activities using levers, such as solutions for mobile banking or any other new vertical, supporting as-a-service propositions and analytics enabling new business models.
CSG has 1 product in CSP Revenue Management and Monetization Solutions market
Customer Journey Analytics & Orchestration
Gartner defines customer journey analytics and orchestration (CJA/O) as solutions that track and analyze how customers and prospects interact with an organization across multiple channels over time. Most CJA/O solutions subsequently enable organizations to prioritize and orchestrate real-time improvements to the customer experience in multichannel journeys throughout the end-to-end customer life cycle. The journey lens provided by CJA/O solutions offers insights by combining cross-channel interaction data with transactional, voice of the customer (VoC) and customer profile data on a time axis. Other types of analysis in isolation cannot achieve this. This enables data-driven predictions at scale and experimentation with multichannel interventions that can be robustly verified as driving increased customer satisfaction, retention and lifetime value.
CSG has 1 product in Customer Journey Analytics & Orchestration market
Digital Commerce Payment Vendors (Transitioning to Digital Commerce Payment Platforms)
Digital commerce payments are electronic payments, often made with real-time authorization, that are used to support digital commerce transactions. Digital commerce payment vendors combine a payment gateway, payment processing, acquiring services, payment security and fraud detection. Payment gateways initiate payments at the request of merchants and return the responses to those merchants. They offer preexisting connections and certified integrations with key payment acquirers and processors, and many have integrations with other providers in the greater digital commerce ecosystem. All digital commerce payment vendors offer a software as a service (SaaS) payment gateway at a minimum. Many are full-stack providers that include processing and acquiring capabilities, alternative payment methods, fraud detection, payment data tokenization, and other related or ancillary services.
CSG has 1 product in Digital Commerce Payment Vendors (Transitioning to Digital Commerce Payment Platforms) market
Field Service Management
Gartner defines field service management (FSM) as modular software that manages work and commercial interactions for organizations whose workforces travel to remote locations. These workforces install, inspect, maintain and repair consumer, commercial or industrial equipment, assets and systems. FSM software may also help manage, maintain and monitor these under a predefined service or maintenance contract. FSM software is delivered primarily as cloud-based services and mobile apps; however, some FSM vendors also provide the option to deploy some or all components on-premises.
CSG has 1 product in Field Service Management market