Professional services automation (PSA) platforms help services organizations manage and streamline their business operations by automating tasks and optimizing processes. They provide a centralized location for service planning and execution, enabling improved efficiency and business performance through better visibility into delivery costs and profitability. PSA platforms focused on supporting managed services providers also include integration capabilities for orchestrating and capturing additional service activity delivered through customer accounts via third-party systems and/or service providers. PSA platforms provide a centralized location for collaboration, project planning and tracking, resource allocation, contract management, service management, cost tracking, customer invoicing, and reporting and analytics. Multitenancy is a foundational aspect of PSA platforms as users support multiple customer accounts concurrently. With a focus on services delivery activity and cost capture, PSA platforms provide organizations insight into profitability overall, as well as at the account and service-line level.