Cloud Computing refers to products and services that enable the delivery, management, and optimization of computing resources over the internet. This category includes markets that focus on empowering organizations to seamlessly store, migrate, manage, and optimize workloads across diverse cloud environments, including public, private, hybrid, and multi-cloud models.
Gartner defines ERP finance as a cloud-based application that enables organizations to manage a wide range of transactional financial processes including, but not limited to, general ledger, accounts payable and accounts receivable. The application serves as the system of record for finance that generates and stores accounting entries in accordance with accounting standards, facilitating the production of accurate financial statements and disclosures. It supplies finance with transactional and financial reports to support daily operations and provide insights into the financial health of the organization. ERP finance supports the finance function by centralizing and streamlining transactional processes within a single application. It enables finance to access a standard enterprise data model that promotes visibility to key financial and transactional metrics, provides the data source for both external reporting and internal management reporting, and ultimately supports better decision making.
Gartner defines the market for cloud ERP for service-centric enterprises as a market for application technology that supports the automation of operational activities for service-centric (nonproduct) industries, including financial management, order-to-cash, source-to-pay, human capital management and other administrative capabilities. Cloud ERP for service-centric enterprises is delivered under a SaaS license model (with frequent mandatory updates), where application support, infrastructure provisioning and management are the responsibility of the vendor.
Gartner defines financial planning software (FPS) as the key tool that enables data-driven financial resource allocation, investment and spending decisions by supporting effective planning, budgeting and forecasting processes. FPS enables organizations to link their strategies to financial and operational plans through cloud-based software. It facilitates the creation and management of financial plans, budgets and forecasts by breaking down information silos and integrating operational KPIs. FPS analytics and reporting features offer a holistic performance view, connecting both operational (nonfinancial) and financial metrics, enabling stakeholders to make data-driven decisions.
Cloud-Based Local Government ERP now supports and automates a range of administrative and operational business processes, including line-of-business, citizen-facing, administrative and asset management aspects of an organization. Across governments, definitions of ERP can vary substantially in scope to include a broad portfolio of discrete line-of-business applications. ERP vendors are rapidly realizing the importance of data in the AI ambitions of their government customers and building out data models across their platforms.
Gartner defines marketing work management (MWM) platforms as a self-service system of record for marketing projects and productivity. MWM platforms provide a holistic view into past, current and planned work and enable the optimization of resources applied to marketing initiatives. MWM platforms offer intake management, resource allocation, project orchestration, operational performance measurement and workflow automation, and more. Native or integrated tools may enable varying degrees of strategic, financial and talent planning.
PPM software providers covered under this market definition aim to support the selection, planning and execution of a variety of different work packages or containers, including, but not limited to, traditional projects. They often fold in collaboration and communication capabilities and allow work teams and project offices to report, monitor and identify course correction in resource-intensive project and work environments. Providers included in this market offer these capabilities directly through their own products, but frequently recognize that specific integration points may also be needed to connect niche tools or data sources. The PPM capabilities identified as essential or critical include: Project demand management Project planning and management Time management Resource management Resource capacity planning Project portfolio management Project collaboration Program management Reporting services Security and user management Integration Usability
A talent management (TM) suite is an integrated set of modules that supports an organization’s need to plan, attract, develop, reward, engage and retain talent. The modules offer functionality that includes the areas of workforce planning, recruiting and onboarding, performance appraisal, goal management, learning management, competency management, career development, succession and compensation. The functional modules align with the key human capital management (HCM) processes of: • Plan to source • Acquire to onboard • Perform to reward • Assess to develop A boost to demand in the TM suite market has resulted from the delivery of functionality to improve workforce engagement and collaboration. Further, growing demand for greater analytical capabilities and predictive insights to improve decision making in relation to workforce actions has improved the market’s general health.
WFM is a solution comprising software, services and (often) hardware that helps organizations manage the operational deployment of their workers. In most cases, WFM is deployed for hourly paid/blue-collar employees. However, the deployment of WFM for both hourly and salaried workers is justifiable in several cases, including when the organization: Seeks to use the same absence management and/or access control system for both salaried and hourly workers; Captures salaried workers’ overtime and uses that data to calculate gross pay; Schedules salaried workers to work dynamic shifts, rather than set “office” hours; Allocates and tracks salaried workers’ time to projects or tasks and a WFM system is already in use