Gartner defines the supply chain cost-to-serve analytics technology market as the tools and solutions used to analyze and optimize the costs associated with serving customers. These technologies help businesses understand the true cost of delivering products or services to different customer segments, channels or individual customers. The goal is to improve profitability by identifying inefficiencies and making informed decisions about pricing, customer segmentation, product portfolio optimization and service levels.
Gartner defines supply chain planning (SCP) solutions as platforms that provide technological support to help companies manage, link, align and share planning data across an extended supply chain. SCP solutions support a wide range of planning activities, from demand planning and detailed supply planning, to strategic and execution-level planning. They establish a single version of the truth for planning data and decisions, regardless of the underlying execution technology environment.