Dialpad is present in 4 markets with 4 products. Dialpad has 746 reviews with an overall average rating of 4.4.
Contact Center as a Service
Gartner defines contact center as a service (CCaaS) as solutions offering SaaS-based applications that enable customer service departments to manage multichannel customer interactions holistically from both a customer-experience and employee-experience perspective. CCaaS solutions offer an adaptive, flexible delivery model with native capabilities across the four functional components of the technology reference model for customer service and support. CCaaS providers also offer productized integrations with partner solutions through application marketplaces.
Dialpad has 1 product in Contact Center as a Service market
Meeting Solutions
Meeting solutions are real-time communication services with their associated devices that support live interactions between participants for internal and external collaboration, presentations, learning, training sessions and webinars. Meeting solutions power diverse use cases, such as one-on-one meetings, remote sales engagements, board meetings, telehealth sessions, remote banking and consulting services, to name just a few. Meeting solutions enable rich information sharing and interaction by combining audio and video, in-meeting chat, content and screen sharing, and visual collaboration and whiteboarding.
Dialpad has 1 product in Meeting Solutions market
Revenue Intelligence Platforms
Revenue intelligence platforms are third-party solutions that enhance the activity management, deal insights and pipeline analytics offered by sales force automation (SFA) platforms. Predominantly used by B2B sales organizations, revenue intelligence platforms facilitate the capture of sales interactions and coach sellers to quickly anticipate buyers’ needs. They use AI/ML technology to amplify the value of commercial data, accelerate sales cycles and provide better visibility and insights on pipeline performance.
Dialpad has 1 product in Revenue Intelligence Platforms market
Unified Communications as a Service, Worldwide
Gartner defines unified communications as a service (UCaaS) as a cloud-delivered service that provides the following core capabilities: 1) Telephony 2) Meetings 3) Messaging 4) Software apps 5) APIs 6) Adjacent services
Dialpad has 1 product in Unified Communications as a Service, Worldwide market