EasyVista is present in 5 markets with 6 products. EasyVista has 463 reviews with an overall average rating of 4.8.
Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management)
Gartner defines artificial intelligence applications in IT service management as tools that augment and extend IT service management (ITSM) workflows using AI. These analyze ITSM data and metadata (primarily found in ITSM platforms) to provide intelligent advice and actions on ITSM practices and workflows, such as IT service desk and support activities. This software can either be a stand-alone product, capabilities within an ITSM platform or an add-on to an ITSM platform.
EasyVista has 1 product in Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management) market
IT Service Management Platforms
Gartner defines IT service management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support and improve integrated IT services. ITSM platforms provide a system of record for ITSM practices, including request, incident, problem, change, knowledge, service level and configuration management. Typically offered as SaaS, ITSM platforms are also available for on-premises deployments as per organizational needs. ITSM platforms are key tools used to manage IT support issues and aid employee productivity. IT leaders require robust ITSM platforms to drive business value in the services they provide, and are increasingly looking for these products to support digital business transformation outside IT. By capturing, tracking and reporting on service-related activities across the estate, the platform acts as a coherent system of record for ITSM-related actions. ITSM platforms boost infrastructure and operations (I&O) teams’ efficiency through automating processes, streamlining decision making and providing seamless integration with third-party applications. As organizational needs grow, advanced multichannel support features enhance the end-user experience, helping IT services remain agile and aligned with business goals.
EasyVista has 2 products in IT Service Management Platforms market
Infrastructure Monitoring Tools
Infrastructure monitoring tools capture the health and resource utilization of IT infrastructure components, no matter where they reside (e.g., in a data center, at the edge, infrastructure as a service [IaaS] or platform as a service [PaaS] in the cloud). This enables I&O leaders to monitor and collate the availability and resource utilization data of physical and virtual entities — including servers, containers, network devices, database instances, hypervisors and storage. These tools collect data in real time and perform historical data analysis or trending of the elements they monitor.
EasyVista has 1 product in Infrastructure Monitoring Tools market
Remote Desktop Software
Remote Desktop Software allows secure access and control of remote devices across multiple platforms. The software provides the same level of access as being physically present to manage and control the resources of the remote device. The software offers secure transfer of files in a live or unattended support session. The Remote Desktop software is generally used by the IT professionals performing maintenance and support personnel assisting end-users.
EasyVista has 1 product in Remote Desktop Software market
Software Asset Management Tools
Software asset management (SAM) tools aim to decipher the complex and ever-changing world of software licensing. Organizations now have a diverse set of SAM tool requirements to meet. Core capability of SAM tools include discovery, normalization, reconciliation, optimization and reporting. SAM tools are third-party solutions that provide some level of automation to support tasks required to produce and maintain compliance with independent software vendor (ISV) license use rights. SAM tools provide organizations with a means to manage software throughout its life cycle and centralize the view of software within the organization. SAM tools provide data on software utilization, identify over deployed and under consumed licenses, reharvest and reallocate licenses, track renewals and financials for purchased software, and proactively identify software misconfiguration. SAM tools offer integration with third-party tools, and can provide out-of-the-box reporting capabilities and produce management dashboards. The reporting and dashboards recommend areas for optimization.
EasyVista has 1 product in Software Asset Management Tools market