eGain is present in 4 markets with 4 products. eGain has 111 reviews with an overall average rating of 4.7.
CRM Customer Engagement Center
Gartner defines the CRM customer engagement center (CEC) as a cohesive set of software built around core case management tools, dedicated to providing customer service and support by engaging with customers, and intelligently orchestrating the processes, data, systems, and resources of an organization.
eGain has 1 product in CRM Customer Engagement Center market
Enterprise Conversational AI Platforms (Transitioning to Conversational AI Platforms)
Gartner defines the enterprise conversational AI platform market as the market for software platforms used to build, orchestrate and maintain multiple use cases and modalities of conversational automation. The enterprise conversational AI platform consists of: A capability layer providing runtime capabilities that include: Natural language understanding (NLU), Dialogue management, Channel integration, Back-end integration, Access control for platform users, Life cycle management; A tooling layer geared toward business users that includes: A no-code environment for building and maintaining applications, Analytic tools for understanding dialogue flows, NLU intent and entity tuning tools, A/B flow testing tools.
eGain has 1 product in Enterprise Conversational AI Platforms (Transitioning to Conversational AI Platforms) market
Generative AI Apps (Transitioning to AI Knowledge Management Apps/ General Productivity)
Generative AI (GenAI) apps use generative AI capabilities for user experience and task augmentation to accelerate and assist the completion of a user’s desired outcomes. Generative AI refers to technologies that can generate new derived versions of content, strategies, designs and methods by learning from large repositories of original source content. When embedded in the experience, generative AI offers richer contextualization for singular tasks such as generating and editing text, code, images and other multimodal output. As an emerging capability, process-aware generative AI agents can be prompted by users to accelerate workflows that tie multiple tasks together. Apart from helping save time and money, generative AI apps help improve branding of businesses by creating more engaging and effective content while also creating more engaging and immersive experiences for customers. Please note that this market is based on Beta research and is continuously evolving. We will be making changes as and when there are new updates.
eGain has 1 product in Generative AI Apps (Transitioning to AI Knowledge Management Apps/ General Productivity) market
Knowledge Management (KM) Software
Knowledge Management (KM) Software enables a wide variety of operations around documents and files to optimize access and flow of information within an organization. Knowledge Management Software is compatible with multiple file types like documents, presentations, audio-video files, etc. to enable all these operations. Enterprises leverage the software to create a centralized repository of information that traditionally existed in silos. The primary function of the software is to store, retrieve, and share information across the organization in a convenient, safe, and reliable manner. Some Knowledge Management Software also provides some extended functionalities like – File Edit history, access management, and content editing capabilities.
eGain has 1 product in Knowledge Management (KM) Software market