Gartner defines meeting solutions as real-time communication services that support live interactions between participants for internal and external collaboration, presentations, learning and training sessions, webinars, webcasts and town halls. Meeting solutions power diverse use cases, such as one-on-one meetings, remote sales engagements and telehealth sessions, enabling rich information sharing. Meeting solution interactions take place over live audio and video conferencing. They support in-meeting chat; content, application and screen sharing; and visual collaboration, screen annotation and/or whiteboarding.
The workstream collaboration (WSC) market consists of products that deliver a conversational workspace based on a persistent group chat. Products in this market are primarily used to organize, coordinate, and execute outcome-driven teamwork such as that associated with the project- or process-related activities. Secondary uses can include ad hoc collaboration and community discussions.