Clinical communication and collaboration (CC&C) systems are mobile platforms that clinicians, care teams, patients and caregivers use to collaborate on treatment and care activity within ambulatory, acute, post-acute and virtual care settings. CC&C systems improve situational awareness surrounding the patient and information sharing at the point of care and during care transitions. CC&C systems represent the convergence of conventional inpatient communications, such as telephony and paging, with modern channels enabled by mobility, interoperability and the Internet of Things (IoT).
Population Health Management (PHM) is the approach used to achieve measurable improvements in the health outcomes of a population. In the broadest definition, healthcare provider population health management platforms cover the set of IT capabilities and related services that enable provider organizations to manage populations of patients and achieve the specific quality, cost and experience goals. The products included in this market provide the crucial capabilities for identifying patients at high risk of poor health, presenting a care plan to address poor health, visualizing the gaps between their current care and the care plan, engaging patients in their health, and tracking the outcomes of care.
Gartner is defining a new class of capabilities focused on value-based performance management analytics. This is a complement to population health analytics, but with deeper capabilities around the ability to model, forecast and monitor the performance of risk-bearing and value-based contracts, and to intersect the critical cost and quality variables.
Next-generation interactive patient care is a digital platform that extends IPC beyond its traditional in-patient engagement role in acute care settings. It engages the patient, family members and caregivers across the entire care continuum — home, ambulatory, acute and postacute. It retains many of the capabilities of first-generation IPC systems while being increasingly interoperable with applications and systems within the care team collaboration (CTC) application ecosystem.