Ericsson is present in 9 markets with 14 products. Ericsson has 58 reviews with an overall average rating of 4.1.
5G Network Infrastructure for Communications Service Providers
Gartner defines 5G network infrastructure as “components and capabilities that support communications service providers (CSPs) in providing connectivity services such as mobile broadband, fixed wireless access and voice communication over a 5G network.” Gartner considers 5G to be foundational technology, implemented to evolve a CSP’s core business process, including in the consumer business and enterprise business sectors.
Ericsson has 1 product in 5G Network Infrastructure for Communications Service Providers market
AI Offerings in CSP Network Operations
Gartner defines the market of AI in communications service provider (CSP) network operations as commercial off-the-shelf (COTS) products with offerings in the form of capabilities embedded in CSP-specific operational technology (OT) applications or industry-agnostic horizontal applications. These products enable AI/ML-based network operations in CSPs. AI in CSP network operations helps CSPs to increase their network efficiency and performance, while reducing costs. CSPs are also evaluating use of AI in network operations to manage their energy consumption.
Ericsson has 2 products in AI Offerings in CSP Network Operations market
CSP Customer Management and Experience Solutions
Gartner defines customer management and experience solutions as part of business support systems (BSS) solutions for CSPs, and as commercial off-the-shelf software solutions that address CSPs’ all customer-facing operational requirements. This includes managing customer channels, customer information, incidents, products, pricing, quotes and offers, order and partner management. CM&X solutions often work together with revenue management and monetization solutions as part of a complete BSS stack.
Ericsson has 1 product in CSP Customer Management and Experience Solutions market
CSP Revenue Management and Monetization Solutions
Gartner defines CSP revenue management and monetization as a part of BSS, as commercial off-the-shelf software solutions that enable CSPs to manage their revenue management (rating, charging, billing, payments, collections, revenue assurance and fraud management) and monetization initiatives. RM&M solutions also enable CSPs with billing and payments associated customer care. Monetization refers to revenue growth initiatives and activities using levers, such as solutions for mobile banking, supporting as-a-service propositions and new business models.
Ericsson has 1 product in CSP Revenue Management and Monetization Solutions market
CSP Service and Network Assurance Solutions
CSP service and network assurance (S&NA) solutions are OSS products and offerings for use in physical, virtual, containerized and hybrid network environments. They enable CSPs to ensure services and networks for customers in various market segments, such as consumer, enterprise and wholesale markets, and include: Service- and network-monitoring solutions Fault management Performance management Service quality management Incident management Workforce management Note: This definition does not include the assurance of the underlying IT infrastructure (for example, servers and storage in data centers, public cloud or multiaccess edge compute [MEC]), which is used to host network functions (NFs) for delivery of a specific service.
Ericsson has 1 product in CSP Service and Network Assurance Solutions market
Customer Relationship Management - Others
Reviews for 'Customer Relationship Management - Others'
Ericsson has 1 product in Customer Relationship Management - Others market
IT Services for Communications Service Providers, Worldwide
Gartner defines IT Services for Communication Service Providers (ITS-CSP) as multivendor IT services CSPs buy to: ■ Enable solutions to their customers, particularly enterprises ■ Transform their customer, partner, workforce, service or infrastructure management IT must deliver a cloud-first, agile, automation- and intelligence-based “digital factory” that can support broader corporate goals of product diversification, innovation, revenue growth and improved digital customer journeys. Geopolitical issues, ecosystems, transparency, trust and security are mission-critical in the uncertain world and add to the factors affecting CSPs’ competitiveness. Communications service providers want to buy and understand business outcomes over technology. They want their IT service partners to have a personal investment. CIOs in large CSPs would like to work with a smaller number of more strategic IT service partners. At the same time, business unit leaders also want to speed up their initiatives, creating possibilities for IT service providers. CSPs want help with revenue growth from enterprises, including joint go-to-market and new digital technology capabilities from IT service providers. Communications service providers expect cost-efficiency from automation, from IT enabling their networks and from using more cloud-delivered software capability. All this is underpinned by the CSP’s desire to run data-focused businesses, including digital key performance indicators (KPIs).
Ericsson has 1 product in IT Services for Communications Service Providers, Worldwide market
Operations Support Systems
An operational support system (OSS) is a set of programs that help a company in monitoring, controlling, analyzing and managing a computer network. OSS software is specifically dedicated to communications service providers and mainly used for supporting network planning, network provisioning, service fulfillment, and service assurance from a common core of service and resource management. Other functionality includes embedded analytics, correlation and aggregation, reporting, product life cycle management, multichannel support, resource and asset planning. OSS data is of strategic importance to measure the impact of operational technical processes on customer and business goals.
Ericsson has 5 products in Operations Support Systems market
- 3 more products
Wireless Self-Organizing Network Vendors
A self-organizing network (SON) is a framework that automates some planning functions as well as maintenance functions for mobile networks. Its main goals are to enable self-configuration, self-optimization and self-healing of radio network elements. It also minimizes interference between adjacent cells and between macro and small cells. SON is an automation technology for the operations and maintenance (O&M) of LTE networks, defined in Third Generation Partnership Project (3GPP) Release 8 and onwards (as such, W-Fi support is not natively included in 3GPP's definition of SON).
Ericsson has 1 product in Wireless Self-Organizing Network Vendors market