Evolve IP is present in 5 markets with 11 products. Evolve IP has 37 reviews with an overall average rating of 4.5.
Contact Center as a Service
Gartner defines contact center as a service (CCaaS) as solutions offering SaaS-based applications that enable customer service departments to manage multichannel customer interactions holistically from both a customer-experience and employee-experience perspective. CCaaS is a key technology platform used to support the customer service experience, whether it be self-service or assisted by customer service representatives. All organizations need to offer customer assistance. The preference is for remote support via voice and digital channels over physical presence in offices and stores, though it is common for organizations to offer multiple options.
Evolve IP has 1 product in Contact Center as a Service market
Desktop as a Service
Gartner defines desktop as a service (DaaS) as the provision of virtual desktops by public cloud or other service providers. DaaS provides desktop or application end-user experiences from virtual machines (VMs) accessed using a remote display protocol. DaaS vendors incorporate a fully managed control plane service into their offerings, which facilitates user connections and provides a management interface. DaaS can be delivered preconfigured as a service. Alternatively, it can be delivered as a platform, in which case the client is responsible for assembly, configuration and management. DaaS is charged for using subscription- or usage-based payment structures. DaaS solutions allow remote workers, offshore workers, third-party employees, contractors, home workers and office workers to access virtual desktops hosted in the cloud. DaaS solutions include technology that enables centralized management of all VMs. DaaS virtual desktops can be configured for a variety of use cases associated with contact center workers, process workers, information workers, and workers who require high-performance computing or rich graphics.
Evolve IP has 1 product in Desktop as a Service market
Disaster Recovery as a Service
The DRaaS market provides for the recovery of enterprise applications at another location in the event of a disaster. The provider can deliver the service as a fully managed, assisted recovery or as a self-service offering. The service should be marketed and sold as a stand-alone, industrialized offering and include, at a minimum: - An on-demand recovery cloud for planned tests, exercises and declarations - Server image and production data replication to the cloud - Automated failover and failback between production and the target cloud environment - Recovery time SLAs
Evolve IP has 2 products in Disaster Recovery as a Service market
Security Solutions - Others
Reviews for 'Security Solutions - Others'
Evolve IP has 6 products in Security Solutions - Others market
- 4 more products
Unified Communications as a Service
Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service. It is cloud-delivered, and it provides business telephony features; external, public switched telephone network (PSTN) connectivity that enables inbound or outbound calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, meeting room systems and mobile apps. Gartner’s definition of meetings for the UCaaS market focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases only. Other specialized use cases — such as webinar, remote support, distance learning and training — are often available from UCaaS offerings, but are not mandatory for this research. These use cases are part of a separate market defined by Gartner (meeting solutions).
Evolve IP has 1 product in Unified Communications as a Service market