Gartner defines the customer relationship management (CRM) and customer experience (CX) implementation service market as project-based services to help clients develop a CX strategy and transform a customer relationship with consulting expertise. Providers in this market design, build, integrate and deploy process change and technology solutions that improve interactions between organizations and their customers. These services are specific to improving clients’ sales, customer service and marketing operations, and they focus on interactions with customers, including commerce transaction enablement.
Gartner defines the market for data and analytics (D&A) services as consulting and system integration (C&SI) and managed services. These services manage data for all uses (operational and analytical), and analyze data to drive business processes and improve business outcomes through more effective decision making. The core capabilities for vendor solutions in the D&A services market include: D&A strategy and operating model design Data management Analytics and business intelligence (ABI) Data science and machine learning D&A governance Program management Enterprise metadata
Gartner defines the external audit services market as professional services dedicated to providing independent evaluations of an organization’s financial statements and controls. These third-party-managed services ensure accuracy, reliability and integrity of financial reporting, while enhancing transparency. The market encompasses service providers that offer expertise in financial statement audits. Auditors’ independent assessments aid stakeholders in making informed decisions based on the financial health, regulatory reporting requirements and compliance status of the organization. This oversight minimizes financial mismanagement and fraud, thereby protecting the interests of all stakeholders involved. Audit services are regulated by professional bodies and standards boards, and auditors must adhere to strict professional standards and ethics to maintain their license and practicing rights.
Finance Transformation Implementation Consulting market is composed of firms that help finance leaders execute on predefined finance transformation strategies to improve their day-to-day operations and management practices. Service providers operating in this market demonstrate a range of project delivery capabilities – these include project management capabilities, process improvement capabilities, and technology implementation and adoption capabilities. The finance leaders most likely to engage this market are Group CFOs and Heads of Finance Transformation. This market differs from the Finance Transformation Strategy Consulting which focuses on helping CFOs and their finance organizations define strategies and execution roadmaps across multiple business-aligned, forward-looking initiatives.
Identity and access management (IAM) professional services firms deliver specific system integration, consulting (such as IAM strategy and program management) and managed services for customers seeking to select, install, configure, customize and operate IAM products and services.
Innovation management tools market help organizations manage the flow of ideas from initial concept generation to final value realization or commercial exploitation. They support diverse methods to generate ideas, both internally or externally; to prioritize and select ideas; to act on selected ideas; to observe and measure activity and impact; and to operate innovation programs at scale. Product capabilities include trendspotting, crowdsourcing, brainstorming or hackathons; stage-gate automation for idea evaluation and selection; and ways to manage a portfolio of active ideas (including idea execution to bring ideas to realization via project or product management).
Internal audit services are a systematic and independent evaluation of an organization's operations, internal controls, risk management and governance processes. It is conducted by an internal audit team or in combination of co-sourced and outsourced teams, which operates independently and reports directly to the board of directors or an audit committee. The auditing team also ensures through their assessment that organization adheres to applicable policies, procedures, laws, regulations, and industry standards, along with identifying gaps and making recommendations for their improvements. Furthermore, organizations periodically undertake EQA to assure stakeholder that their internal auditing services are in line with professional standards.
Gartner defines Oracle Cloud Application (OCA) services as only those services associated with the products under Oracle Cloud Applications, also known as SaaS. This means consultancy, migration, implementation, ongoing services, postimplementation evolution and optimization services. To qualify, each vendor project must have an “anchoring” OCA product from at least one of the following Oracle “Fusion” solutions: - Advertising and customer experience (ACX) - Industry applications (IA) - Enterprise resource planning (ERP; includes the previous EPM applications) - Human capital management (HCM) - Supply chain management (SCM)
Risk management is a continuous and integrated process that supports and informs the creation of an entity's overall business strategy. It provides a mechanism for ensuring that important business processes and behaviors remain within the entity's overall risk appetite and adhere to the relevant policies, procedures, laws and regulations. The RM process is a strategic and holistic treatment of all strategic, operational, financial reporting, and legal/compliance risks, including the IT and information management components of those risks. Gartner defines risk management (RM) consulting services as the bundle of expert-driven consulting services directed at helping enterprises mitigate the impact of uncertainty on business performance. Management consulting firms offer a variety of RM services
Gartner defines the SAP S/4HANA Application Services as: assessment, implementation and applications management services. Assessment services are discrete, project based services to assess the impact of either a new SAP S/4HANA implementation or a migration from a legacy platform(s) to SAP S/4HANA. These services include consulting and potentially Proof of Concept, and covers the analysis of all SAP S/4HANA products, applications, databases, analytics, middleware, mobile and other technologies. Implementation services are discrete, project-based implementations of SAP S/4HANA applications without ongoing management responsibilities. These services include consulting, development and integration services, and covers all SAP S/4HANA products, applications, databases, analytics, middleware, mobile and other technologies. Management services are ongoing services focused on SAP S/4HANA applications that are provided as part of a multiyear-based agreement and managed against defined quality metrics.
Security consulting firms are advisory and consulting services (see 'Definition: Cybersecurity' ) related to information and IT security design, evaluation and recommendations. These services are procured by various stakeholders in an organization, including boards of directors, CEOs, chief risk officers (CROs), chief information security officers (CISOs), chief information officers (CIOs), and other business and IT leaders for the purpose of obtaining and ensuring acceptable risk levels for a specific client organization.
Gartner defines software asset management (SAM) managed services as services expert providers deliver to manage the software, SaaS and cloud assets of end-user organizations. They include skills, processes, technologies and governance to transform and run the SAM discipline on behalf of the client. SAM managed services employ the providers’ proprietary skills and methodologies to transform and run the SAM discipline on behalf of the client, augmenting the client’s resources. Delivered by skilled resources and leveraging the provider’s expertise, intellectual property (IP), rigor and best practices, SAM managed services address the gap in available SAM skills, enable scalability and enhance SAM maturity. At the same time, they deliver day-to-day SAM activities and oversee the full SAM life cycle. SAM managed services are delivered directly to end-user customers, on either a continuous or a scheduled basis, employing required discipline to meet software and cloud cost optimization and governance objectives.